Assistant Manager for Front Desk Operations

Take charge as an Assistant Manager for Front Desk operations. Ensure outstanding guest services and efficient team management at a beautiful resort, especially during peak seasons.

You will play a pivotal role in managing front desk activities and leading bell staff, ensuring smooth operations in check-in and check-out processes. With a strong focus on guest interactions and solving issues, you will train your team to deliver exceptional service. Your leadership will be essential in creating a welcoming environment and achieving high service standards.

Key Responsibilities:

• Lead front desk and bell staff teams
• Manage check-in/check-out workflows
• Address and resolve guest issues effectively
• Train and support new staff members
• Collaborate with departments for cohesive service

Requirements

• Minimum 3–5 years in a hospitality leadership position
• Diploma or certificate in hospitality/hotel management
• CPR/AED & First Aid Certification desirable
• Clean Nova Scotia Driver’s License necessary
• Strong interpersonal and time management skills

Leverage your leadership qualities to optimize guest satisfaction and operational excellence at this seasonal resort setting.

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