Customer Success Lead

We’re Hiring: Customer Success Lead / Manager (SaaS – ERP / POS / Retail / F&B Tech)

Location: Chennai, Sholinganallur

Are you someone who can drive customer success, reduce churn, and unlock revenue growth from existing clients?

We’re looking for a Customer Success Lead / Manager to own the complete customer lifecycle—from onboarding to expansion. What You’ll Do

· Manage and grow enterprise customer accounts

· Reduce churn & improve retention

· Drive product adoption and engagement

· Build strong relationships with key stakeholders

· Identify upsell & cross-sell opportunities

· Collaborate with Product, Sales & Support teams

· Build and lead a Customer Success team

· Conduct QBRs, webinars & customer engagement initiatives

What We’re Looking For

· 5+ years in Customer Success / SaaS / Account Management

· Experience handling enterprise clients

· Strong in onboarding, retention & renewals

· ERP / POS / Retail / F&B domain experience preferred

· Excellent communication & problem-solving skills

Perks & Benefits

· Competitive salary + performance bonus

· ESOPs / growth incentives

· High ownership & leadership exposure

· Learning & development support

· Flexible work environment

· Fast-growing company with strong career growth

Why Join Us?

Be part of a team where you’ll directly impact customer growth, product adoption, and revenue, while building a scalable Customer Success function.

Apply now: antriya@bytize.in or DM your profile