Returns Processor

Company Description

At Butterfly Network, we’re leading a digital revolution in medical imaging, transforming an industry that has long relied on bulky, analog systems. With our proprietary Ultrasound-on-Chip™ technology, we’re democratizing healthcare by shifting ultrasound from the expensive, stationary systems of the past to the connected, mobile, and software-enabled platforms of today.  In 2018, we launched the world’s first handheld, whole-body ultrasound, Butterfly iQ – followed by iQ+ in 2020 and iQ3 in 2024, each more powerful than the last.

Our innovation doesn’t stop at hardware. Butterfly combines our advanced device with intelligent software, AI, services, and education to drive adoption of affordable, accessible imaging. Our technology is proving to help clinicians, clinics, and hospitals enhance care, cut costs, and expand imaging access. We’ve been recognized by Prix Galien USA, Fierce 50, TIME’s Best Inventions, Fast Company’s World Changing Ideas, among other awards.

We’re a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let’s build something extraordinary together!

 

Job Description

As a Returns Processor, you will primarily focus on processing returned devices so they can be appropriately recorded, triaged, and further processed. As such, you will work closely with the existing team, and provide whatever support they require to manage the incoming inventory. Responsibilities will include the following (note that training will be provided in several areas):

• Organizing and labeling returned packages
• Opening returned packages, sorting the contents, and cleaning and disinfecting returned devices that were used in the field
• Investigating product history and status using existing tools 
• Performing simple data entry
• Maintaining inventory levels of materials used in the processing of returns
• Disassembling, scrapping, and recycling returned product
• Various other tasks of similar nature in support of the team and their responsibilities

 

Qualifications

Baseline skills/experiences/attributes:

• High school diploma or equivalent
• Ability to learn new technical skills quickly with an appropriate amount of training
• Ability to work with people, or alone, as the situation demands 
• Ability to stand for long periods of time, handle a large number of packages, and open returned boxes
• Self-driven, organized, and detail-oriented
• Experience with basic office software tools such as Microsoft Office or Google Sheets, Docs, etc.

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):

• Comfortable in a lab setting, and using basic electrical equipment, computer equipment, and hand tools

Values

Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in…

Patient-Centric Innovators: Our mission is THE mission.Empowered to Impact: Every voice matters.One Team, One Goal: Unity fuels progress.Growth Champions: We embrace challenges.Action-Oriented Achievers: We follow through, every time.

 

Location

This is a full-time in-office position and will be based out of our office in Burlington, MA. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.

 

Benefits and Perks

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan