Proactive Product Support Specialist for Client Technical Success

Become a crucial part of a supportive team as a Product Support Specialist, offering expert technical assistance to clients in school transportation. Utilize your skills in a flexible, remote-friendly setting to troubleshoot and solve client challenges. As a Product Support Specialist, you will draw on your three-plus years of customer-facing technical support experience to help improve K-12 transportation solutions.

You’ll troubleshoot backend issues and manage Windows environments while effectively communicating with clients to explain technical concepts in a manageable way. A proactive mindset is essential in this role. Key Responsibilities:

• Provide exceptional technical support to clients
• Troubleshoot imports/exports and performance concerns
• Configure and maintain Windows-based client environments
• Work with SQL Server for client issue analysis
• Create and manage client-facing help documentation Requirements:
• 3+ years of experience in technical or product support
• Deep understanding of Windows environments
• Exceptional communication skills for diverse audiences
• Strong problem-solving capability and ownership
• Excellent organizational skills and multitasking ability Support clients in their journey by leveraging your technical expertise, ensuring they receive exceptional service in improving school transportation outcomes.