• Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third-party vendors and supplies to achieve SLA. 

• Coordinate plans and schedules between field and corporate partners 

• Support newly deployed hardware and software. 

• Analyze incoming user and corporate requests to determine areas needing operational improvement/ development, assisting in process redesign and documentation as needed for new technology or deployment procedures in a collaborative forum. 

• Perform planning and scheduling duties consistent with store development projects. 

• Assist in creating, maintaining, and providing procedural documentation. 

• Ensure proper communication and transparency around issues, problems, and events.   

• Perform related duties consistent with the scope and intent of the position. 

• Communicate with store management to address any unreported issues or concerns. 

• Provide recommendations that could help improve the store’s AP Technology deployment, appearance, and utilization. 

• Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager. 

• Attending meetings remotely or on-site as scheduled by the AP Manager, Technology. 

Support 

• Drive lasting solutions to known issues/problems and drill into the root cause. 

• Partners, as required, with members of a given team or other AP Teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified. 

• Work diligently to enhance or improve business processes. 

• Coordinate and perform validations for modified or new systems. 

• Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process. 

• Provides ideas and solutions to prevent recurring problems and incidents that impact client computing support and overall employee productivity. 

• Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate. 

Education and Qualifications: 

• High School diploma required 

• Bachelor’s degree in computer science or appropriate related field preferred 

Licenses/Certification/Registration: Technical certifications are not required but preferred.

Experience: 

• 2-5 years’ work experience in a related retail environment. 

• Project Management 

• Retail technology 

Skills and Abilities:   

• Deliver lasting solutions (reliable and stable) 

• Ability to troubleshoot hardware and software issues. 

• Good technical knowledge of current network hardware and standards. 

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• Ability to present ideas in business-friendly and user-friendly language. 

• Strong analytical and problem-solving abilities. 

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• Exceptional verbal and written communication skills; mature, and articulate. 

• Proven ability to lead processes and identify and implement process improvements. 

• Administrative capabilities (scheduling, coordinating calendars, event management) 

• Customer-service orientation 

• Ability to independently manage many changing tasks simultaneously. 

• Willingness to expand skill set and take on increasing responsibility 

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