Chat Support Representative (Remote)

Job Overview

Notchwood Landscape, a premier provider of bespoke landscaping and garden design services, is seeking a dedicated and articulate Chat Support Representative to join our team. This is a full-time or part-time, fully remote position, offering the opportunity to become an integral part of a company passionate about creating beautiful and sustainable outdoor spaces. The successful candidate will be the first point of contact for our valued clients, providing exceptional support and ensuring a seamless customer journey from initial enquiry to project completion. We are looking for a proactive individual with outstanding communication skills and a genuine commitment to customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer enquiries via our live chat platform.
• Provide accurate and detailed information regarding our range of landscaping services, pricing, and availability.
• Assist clients with scheduling consultations, service appointments, and follow-ups.
• Effectively troubleshoot and resolve customer issues related to billing, scheduling, or service feedback.
• Maintain precise and comprehensive records of all customer interactions and transactions within our CRM system.
• Collaborate closely with our landscape design and operations teams to coordinate services and ensure client needs are met.
• Proactively gather customer feedback to contribute to the continuous improvement of our services and support processes.
• Manage multiple chat conversations simultaneously while maintaining a high standard of quality and customer care.

Qualifications

• Proven experience in a customer service, contact centre, or chat support role.
• Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation.
• Excellent typing speed and a high degree of accuracy.
• Demonstrable ability to multitask, prioritise workloads, and manage time effectively in a remote working environment.
• Strong problem-solving abilities and a calm, customer-orientated approach.
• Proficiency in using customer service software, CRM platforms, and standard office applications.
• Access to a reliable, high-speed internet connection and a private, quiet workspace is essential.
• A genuine interest in horticulture, landscaping, or garden design would be a considerable advantage.

Benefits

• A competitive hourly wage of $22 - $25 USD per hour, dependent on experience.
• The flexibility and convenience of a fully remote working arrangement.
• Opportunities for ongoing professional development and training.
• A collaborative, positive, and supportive team environment.