AWS Connect & Amazon Lex Engineer_Hybrid@Toronto,CA

Role: AWS Connect & Amazon Lex Engineer

Location: Toronto, Canada.

Hybrid

Contract: 12 months

Job Description

Amazon Connect and Lex Development

Required Qualifications:

• 4+ years of experience with AWS services, including Amazon Connect/Amazon

Lex.

• Strong understanding of contact center operations, Conversation design and

technologies.

• Strong understanding of IVR design principles, call routing logic, and

contact center operations.

• Experience with contact center reporting, analytics, and dashboards.
• Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
• Experience with AWS IAM, CloudWatch, and API Gateway.
• Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools

like CloudFormation or Terraform.

• Excellent problem-solving and communication skills.

Preferred Qualifications

• AWS Certified Solutions Architect or AWS Certified Developer.
• Design and Develop Chatbots using Amazon Lex, including intents, slots,

and conversation flows.

• Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.).
• Experience with API integrations and connecting AWS Connect to external

systems such as CRMs or databases.

• Experience working in agile development environments.
• Experience with omnichannel communication strategies.

Key Responsibilities:

• Design and deploy Amazon Connect contact center solutions.
• Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB,

etc.).

• Customize call flows, IVRs, and routing logic using Contact Flows and AWS

Lambda.

• Implement real-time and historical reporting dashboards.
• Ensure security, scalability, and compliance of contact center solutions.
• Collaborate with cross-functional teams including DevOps, QA, and customer

support.

• Troubleshoot and optimize existing AWS Connect implementations.

Mandatory skills:

AWS services, Amazon Connect, Amazon Lex, IVR design principles, call

routing logic, contact center operations, Python, Node.js, react.js, AWS

Lambda, AWS IAM, CloudWatch, API Gateway, CI/CD pipelines, CloudFormation,

Terraform

Desired skills

AWS Certified Solutions Architect, AWS Certified Developer, Amazon Lex,

Salesforce, Zendesk, Service Now, API integrations, agile development

environments, omnichannel communication strategies