Windows & VMware Administration

Key Responsibilities

Windows & VMware Administration

• Administer and support enterprise Windows Server environments (2012/2016/2019/2022) across Development, Test, UAT, and Production.
• Manage VMware infrastructure including vSphere, ESXi, vCenter, clusters, resource pools, HA, DRS, vMotion, and Storage vMotion.
• Perform end to end VM lifecycle management: provisioning, resizing, migrations, snapshot management, and decommissioning.
• Execute OS hardening and security configurations in compliance with organizational and regulatory standards.
• Plan and perform Windows OS patching and VMware host patching/upgrades with proper change and rollback planning.
• Administer and troubleshoot Active Directory services including AD objects, DNS, DHCP, Group Policies, and authentication issues.
• Monitor system performance, capacity, and availability; proactively identify and remediate infrastructure risks.
• Handle incident, problem, change, and service request management using ServiceNow, following ITIL processes.
• Perform root cause analysis (RCA) for major and recurring incidents.
• Support backup and recovery operations (e.g., Veeam, NetBackup) including restores and DR testing.
• Participate in DR planning, DR drills, failover and failback activities.
• Work closely with network, storage, security, and application teams to resolve cross platform issues.
• Maintain monitoring and alerting tools (e.g., SCOM, vRealize, SolarWinds) and respond to alerts.
• Ensure compliance with audit, access control, and security requirements.
• Create and maintain technical documentation including runbooks, SOPs, KT documents, and architecture diagrams using Confluence.
• Actively participate in knowledge transition (KT) and transition support activities.
• Provide on call and after hours support as part of a rotational support model.

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Automation Responsibilities

• Develop and maintain automation scripts to reduce manual effort and improve operational efficiency.
• Automate routine activities such as server builds, patching, health checks, monitoring, and reporting.
• Use scripting and automation tools such as:

o PowerShell (mandatory)

o Ansible / Python / VMware PowerCLI (preferred)

• Identify repetitive operational tasks and drive continuous improvement through automation.

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Required Skills & Experience

Mandatory

• 5–8 years of experience in Windows Server administration.
• Strong hands on experience with VMware vSphere, ESXi, and vCenter.
• PowerShell scripting experience for automation and administration.
• Hands on experience with Active Directory, DNS, DHCP, and Group Policy management.
• Experience using ServiceNow for incident, problem, change, and request management.
• Strong experience in documentation using Confluence.
• Good understanding of ITIL processes.
• Strong troubleshooting, analytical, and communication skills.

Preferred / Good to Have

• Experience with Ansible, Python, VMware PowerCLI.
• Exposure to monitoring tools (SCOM, vRealize, SolarWinds).
• Experience with backup and DR solutions.
• Basic understanding of networking and storage concepts.
• Experience in BFSI or other regulated environments.
• Prior experience in transition / KT heavy engagements.

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Certifications (Preferred)

• VMware VCP
• Microsoft Windows Server / Azure Fundamentals
• ITIL Foundation