Top skills:
-Process Improvement
-Business Analysis
-Usability Testing

Schedule: Fully onsite

KEY RESPONSIBILITES/REQUIREMENTS:

Position Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

Roles & Responsibility
•       Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
•       Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
•       Tactical task execution and ownership of SEA Care+ system set-up, including SKU creation and product mapping across multiple channels
•       Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
•       Ensure compliance with organizational policies and industry regulations in all operational activities.
•       Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.

Minimum Qualifications
•       Bachelor's degree in Business Administration, Operations Management, or a related field.
•       Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
•       Strong understanding of operational processes and project management methodologies.
•       Proven ability to lead and manage cross-functional teams.
•       Excellent communication, problem-solving and analytical skills.

Preferred Qualifications
•       Fluent in English and Korean
•       Experience in the device protection, technology or consumer electronics industry.
•       Familiarity with MX Care+ operations and systems.