Office & Workplace Lead

ABOUT BROCCOLI AI

Broccoli AI is building the AI operating system for home service businesses.

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.

Today:

• Hundreds of contractors use Broccoli to run their front office
• We’ve grown from $0 → millions in ARR in under a year
• We’re trusted by both single-location operators and large multi-location groups
• Raised $25M+ from Khosla Ventures and YC

OFFICE AND WORKPLACE LEAD - BROCCOLI AI

The Office & Workplace Lead is responsible for creating an exceptional workplace experience for every employee and guest who walks through our doors. This role owns the daily operations of our office, ensuring our environment is organized, well-equipped, welcoming, and running smoothly.

From welcoming new employees and furnishing workspaces to managing vendors, office budgets, inventory, events, and facilities, you'll be the person who keeps Broccoli operating behind the scenes.

This role is perfect for someone who loves organization, thrives in fast-paced environments, anticipates needs before others see them, and enjoys creating memorable experiences.

WHAT YOU'LL DO

WORKPLACE OPERATIONS

• Own all day-to-day office operations for two locations.
• Maintain a clean, organized, and welcoming workplace.
• Manage conference rooms, common areas, kitchens, and storage.
• Coordinate office moves and workspace changes.
• Maintain office security, badges, and access.

FURNITURE & EQUIPMENT

• Purchase and manage all office furniture and equipment.
• Order desks, chairs, monitors, accessories, and ergonomic equipment.
• Maintain inventory of office assets.
• Coordinate workstation setup for all new hires.
• Manage repairs, replacements, warranties, and vendor relationships.

VENDOR MANAGEMENT

• Manage relationships with building management and service providers.
• Coordinate cleaning, maintenance, deliveries, and office services.
• Negotiate pricing and maintain vendor contracts.
• Ensure vendors meet Broccoli's service standards.

EMPLOYEE EXPERIENCE

• Welcome visitors and create an outstanding first impression.
• Plan office celebrations, lunches, team events, and special occasions.
• Coordinate snacks, beverages, supplies, and employee amenities.
• Support company meetings and All Hands events.
• Help maintain Broccoli's culture through thoughtful workplace experiences.

PURCHASING & BUDGET

• Manage office purchasing within budget.
• Track inventory and replenish supplies.
• Process purchase requests.
• Identify opportunities to reduce costs while improving employee experience.

NEW HIRE EXPERIENCE

• Prepare workstations before Day One.
• Coordinate with IT to ensure equipment is ready.
• Prepare welcome packages.
• Ensure every new employee has an exceptional onboarding experience.

ADMINISTRATIVE SUPPORT

• Assist leadership with operational projects.
• Coordinate travel logistics when needed.
• Support company events and executive meetings.
• Maintain organizational systems and documentation.

WHAT WE'RE LOOKING FOR

• 3–5+ years in office management, workplace operations, hospitality, facilities, or executive support.
• Exceptional organizational skills.
• Strong attention to detail.
• Excellent communication skills.
• Comfortable managing multiple priorities simultaneously.
• Experience negotiating with vendors.
• Budget management experience.
• Proficiency with Google Workspace and common workplace software.
• Self-starter who thrives with autonomy.

YOU'LL THRIVE HERE IF YOU

• Notice problems before anyone else.
• Love creating beautiful, functional workspaces.
• Enjoy serving others and making their day easier.
• Can juggle twenty moving pieces without losing your cool.
• Take ownership rather than waiting for direction.
• Believe details matter.
• Enjoy building systems that scale.

SUCCESS LOOKS LIKE

Within your first year you will:

• Build a workplace employees are proud to work in.
• Develop efficient systems for purchasing, inventory, and facilities.
• Ensure every new hire has a seamless Day One experience.
• Create memorable team events and office experiences.
• Build trusted relationships with vendors while managing costs responsibly.
• Become the go-to person for workplace operations at Broccoli.

This role is far more than an office manager. It's the person who makes Broccoli feel like an incredible place to work while quietly ensuring that hundreds of operational details happen flawlessly every week. As the company grows, this position can naturally evolve into a Director of Workplace & Employee Experience, overseeing multiple offices, facilities, workplace strategy, and corporate events

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.