Role Overview
Broccoli is hiring a Implementation Manager. This is a contract remote role, with the team based in Lehi, Utah. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
ABOUT BROCCOLI
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
ABOUT THE ROLE
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
YOUR CORE RESPONSIBILITIES
- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
- Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
- Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
YOU MIGHT BE A FIT IF YOU
- Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
- Are a strong communicator who can make AI and technical concepts simple for non-technical users.
- Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
About Broccoli
Frequently Asked Questions
How do I apply for the Implementation Manager position at Broccoli?
Use the Apply button above to submit your application directly to Broccoli. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Implementation Manager role at Broccoli remote?
Yes. This is a remote role. The team is based in Lehi, Utah, but the position itself does not require relocating to that office.
What does a Implementation Manager at Broccoli earn?
Broccoli has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Implementation Manager role at Broccoli posted?
This role was posted on May 21, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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