Primary Responsibilities:

As a Resident Services & Package Handler, you take pride in creating stellar first impressions and enjoy personalizing every interaction with residents. This is a physical, fast-paced position that exemplifies a high degree of professionalism, customer care, and integrity and we are looking for like-minded individuals who do the same. The Resident Services and Package Handler will support our properties in Broward and southern Palm Beach Counties, Monday-Friday from 10:00am-6:00pm.

As a Resident Services & Package Handler, your primary responsibilities include:

• Lift, carry, organize, and deliver packages throughout the community
• Receive, scan, document, and track all incoming packages
• Organize and maintain the package rooms
• Assist delivery drivers with package room access and deliveries
• Conduct daily package room audits
• Monitor package inventory and storage capacity
• Resolve package discrepancies and resident inquiries
• Provide exceptional customer service and resident communication
• Answer phones and assist at front desk as needed
• Assist with resident events and community programming
• Complete administrative tasks and data entry
• Maintain accurate package logs and records
• Assist with move-in and move-out package coordination
• Perform other duties as assigned

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.