Event Meeting Manager

The Event Meeting Manager is responsible for prospecting, contracting, planning and managing the execution of events, with a focus on Wedding and Social market segmentation, for Belterra Casino Resort.

The Event Meeting Manager:

• Strategizes, identifies, and pursues Wedding and Social business opportunities from the prospecting and inquiry phase through the implementation of the sales agreement, detailing of the event and seamless execution.
• Is responsible for driving revenue to the conference center, hotel and all non-gaming outlets.
• Develops and books future business by identifying potential leads and actively soliciting future business within the Wedding/ Social segment.
• Negotiates terms, quotes rates and prepares sales agreements on designated Conference Center and Hotel business in order to maximize revenues for the Conference Center, Hotel and Property as a whole.
• Generates ideas and initiatives to aid in identifying new business opportunities to drive additional revenue in the Wedding/ Social segment.
• Finds qualified leads utilizing all types of resources including attending tradeshows and working with third party vendors and resources.
• Maintains knowledge of competitor’s sales and convention programs in order to generate future leads and be able to sell against the competitive set’s strengths and weaknesses.
• Represents Belterra Casino Resort at meeting industry conventions/networking events in all territories when needed which may include business after hours and overnight travel.
• Greets the client upon arrival to ensure a seamless transition to the operations team, which may include business after hours and on weekends.
• Initiates and conducts meetings with clients to understand their vision for the event and to accurately articulate their needs from the Property.
• Coordinates with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics.
• Creates Banquet Event Orders (BEOs) and Group Resumes, that accurately reflect the client’s expectations while offering creative suggestions to upsell and maximize revenues and provide an extraordinary guest experience.
• Provides accurate and timely communication both with the client and the Property.
• Leads and/or participates in departmental meetings including BEO, Front Desk and Sales Meetings.
• Confirms group’s MOP (Method of Payment) is verified and completes a timely review of the group’s invoice following the event. Ensure prompt payment of the event following departure.
• Maintains a positive professional image at all times.
• Performs all related duties as assigned.
• Provides creative opportunities to upsell during event planning.
• Be aware of annual and individual sales goals.
• Follows standards to ensure profitability targets are met.
• Creates an atmosphere that meets or exceeds guest expectations.
• Sets a positive example for both team members and guests.
• Interacts with guests to obtain feedback on quality and service standards.
• Responds to and handle situations requiring service recovery.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focus on continuous improvement.

• These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent in event management or related field, as well as one to three years of experience in the hospitality industry.
• Broad understanding of managing all aspects of meetings and catered events.
• Proven history of guest service that clearly showcases an understanding of guest service and revenue growth.
• Knowledge of Wedding Industry and/or hotel & resort hospitality as it pertains to group sales preferred.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Excellent verbal & written communication skills for variety of audiences.
• Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel. Experience with Sales Force / Delphi, GroupRev, Sertifi, LMS a plus.
• Strong project management skills, managing multiple simultaneous projects.
• Must be at least 21 years of age. 

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.