Manager Organization Development

Position Overview:

The Manager Organization Development is responsible for driving and governing Organization Development initiatives across the region, covering Talent Management, Performance Management (LEADS), Succession Planning, High Potential development, Learning & Development, Employee Listening frameworks, Employer Branding, and Reward & Recognition programs.

The role partners with regional leadership to enhance leadership capability, strengthen succession pipelines, improve employee engagement, and embed a high-performance culture. The position carries accountability for structured execution, governance compliance, measurable impact, and continuous improvement of OD frameworks within the region.

Job Purpose:

To design, implement, monitor, and continuously improve Organization Development interventions across the region, ensuring measurable improvement in leadership readiness, succession depth, engagement levels, learning effectiveness, and overall organizational performance.

Key Roles & Responsibilities:

Talent Management & Performance Governance

• Drive end-to-end execution of LEADS performance management cycle across the region.
• Facilitate regional talent review discussions up to SMT-2 level.
• Identify critical roles and maintain structured succession mapping.
• Ensure defined Individual Development Plans (IDPs) for successors.
• Proactively flag succession gaps and coordinate with TA where required.

High Potential & Leadership Development

• Implement structured high-potential identification processes.
• Design development interventions aligned to leadership capability needs.
• Track readiness milestones and competency progression.

Learning & Development Governance

• Partner with business leaders to assess functional and behavioral competency gaps.
• Publish and execute regional learning calendar with strict adherence to timelines.
• Govern Certified Programs including participant selection, logistics, documentation, and reporting.
• Ensure 100% training data accuracy and timely uploads.
• Optimize cost and delivery effectiveness of programs.

Employee Onboarding & Integration Governance

• Own structured regional onboarding framework from Day 1 to 90 days for all FTE employees.
• Ensure seamless first-day experience in coordination with TA and HRBP.
• Design and implement buddy program across regional functions.
• Ensure Certified Foundation Course completion and other Mandatory training completion as applicable within 30 days of joining.
• Conduct 30-60-90 day pulse surveys and present structured onboarding effectiveness dashboard to Regional HR Head.
• Identify onboarding gaps and implement corrective interventions to improve new hire retention and experience metrics.
• Track probation completion success rates and early attrition trends.

Employer Branding & MT Program

• Execute regional campus engagement initiatives.
• Coordinate leadership representation in academic forums.
• Govern MT onboarding, rotations, milestone tracking and timely completion.

Employee Listening & Engagement

• Drive participation strategy for EOS, HRQS and GPTW surveys.
• Analyze survey outputs and facilitate action planning workshops.
• Execute engagement programs including Appreciation Week, DHLs Got Heart and Anniversary Celebrations within defined budgets.

Reward & Recognition Governance

• Ensure fair and transparent execution of R&R programs aligned to policy.
• Manage documentation, vendor coordination and timely disbursement.

Continuous Improvement & Organizational Effectiveness

• Conduct periodic analysis of engagement, learning effectiveness and succession readiness data.
• Identify gaps and implement structured OD improvement initiatives annually.
• Drive process simplification, digitization and standardization across OD initiatives.
• Benchmark practices and introduce innovative learning formats.

Governance & Reporting

• Ensure 100% accuracy in OD reporting within defined timelines.
• Maintain audit readiness for ICS, ISO, CBR and internal reviews.
• Monitor budget adherence across OD initiatives.

Qualifications & Experience:

Education

• MBA / PGDM in HR (Full-time preferred)
• Certification in Talent Management / OD / L&D preferred