Senior Customer Success Specialist - Software Implementation Onboarding

BIS Safety Software

is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As our

Senior Customer Success Specialist,

you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations ranging from

mid-market companies to large enterprise clients

, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you.

We are looking for someone with a flexible schedule who can occasionally adjust their working hours to support clients across different time zones.

In This Role, You Will Be Expected To:

• Lead onboarding and implementation projects

for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.

• Deliver engaging virtual and/or in-person training sessions

tailored to each client's workflows, business processes, and learning needs.

• Build trusted relationships

with client administrators, project teams, and stakeholders throughout the onboarding journey.

• Configure client environments

, including training matrices, user setup, and implementation requirements.

• Support data migration

by helping clients migrate historical training records and data from previous systems into the BIS platform.

• Coordinate onboarding timelines

by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.

• Provide prompt, solution-focused support

via phone and email, ensuring clients feel confident throughout their onboarding experience.

• Partner with internal teams

to resolve implementation challenges and continuously improve the client experience.

• Identify opportunities for continuous improvement

across onboarding processes, documentation, and educational resources.

• Drive successful client adoption

, ensuring clients are positioned for long-term success with BIS Safety Software.

You Might Be the Right Fit If You:

• Genuinely enjoy helping people succeed

and take pride in delivering an exceptional customer experience.

• Build rapport quickly

and are comfortable working with stakeholders at all levels of an organization.

• Are

an excellent communicator

who can explain technical concepts in a clear, approachable way.

• Thrive in a fast-paced environment

and enjoy managing multiple clients and priorities simultaneously.

• Are

highly organized

and able to balance competing deadlines while maintaining exceptional attention to detail.

• Take initiative

, solve problems proactively, and remain calm under pressure.

• Are

naturally curious, adaptable, and excited to learn

new technology.

• Enjoy collaborating across teams

and contributing to continuous improvement.

Qualifications We Are Looking For:

• 5+ years of experience in

Customer Success, Client Onboarding, Software Implementation, Training,

or a similar client-facing role.

• Experience working with

SaaS platforms

or other technology products.

• Demonstrated

experience managing multiple client implementations/projects

simultaneously.

• Experience

onboarding mid-market and/or enterprise clients.

• Strong technical aptitude

and confidence learning new software platforms.

Bonus points if you have (these are assests, but not required)

• Experience with change management or data migration projects.
• Strong Microsoft Excel skills.
• French and/or Spanish language skills.
• Experience working within Learning Management Systems (LMS), HRIS, EHS, or compliance software.

Compensation and benefits:

• Employee Stock Ownership Plan (ESOP)
• Full medical, dental, and vision coverage
• Life insurance and disability insurance
• Health spending account
• Flexible working hours
• On-the-job training and growth opportunities
• Free on-site parking

$65,000 - $75,000 a year

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply

Visit our

Careers Page

for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us

Job ID #T202607-02CCS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.