Enterprise Application Support Engineer

As a Java Production Support Engineer at our company, you will play a crucial role in ensuring the stability, reliability, and performance of our Java-based enterprise applications. Your responsibilities will include:

• Providing end-to-end support for Java applications, identifying root causes of technical glitches, and implementing permanent fixes.
• Leading the resolution of critical and high incidents within defined SLAs, coordinating with stakeholders and providing regular status updates.
• Writing and optimizing complex SQL queries, performing data fixes, and troubleshooting performance issues in Oracle and MSSQL environments.
• Monitoring and managing application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
• Troubleshooting RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.
• Acting as a bridge between Development, DevOps, and Business teams to ensure smooth transitions from deployment to production.
• Maintaining detailed records of incidents, resolutions, and Root Cause Analysis (RCA) reports in ticketing tools.

Qualifications required for this role include:

• Strong command of Core Java (Collections, Multithreading, Exception Handling, and OOPS concepts).
• Hands-on experience in debugging Java code and analyzing thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency in Oracle and MS SQL Server, including the ability to write stored procedures, triggers, and perform complex joins for data analysis.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Expertise in using Ticketing Tools such as Jira, ServiceNow.
• Familiarity with monitoring tools (e.g., Splunk, NewRelic).
• Prior experience handling L2/L3 support in a high-pressure setting.
• Willingness to work in a 24x7 rotational shift model, including weekends and holidays.
• Knowledge of ITIL frameworks (Incident, Problem, and Change Management). As a Java Production Support Engineer at our company, you will play a crucial role in ensuring the stability, reliability, and performance of our Java-based enterprise applications. Your responsibilities will include:
• Providing end-to-end support for Java applications, identifying root causes of technical glitches, and implementing permanent fixes.
• Leading the resolution of critical and high incidents within defined SLAs, coordinating with stakeholders and providing regular status updates.
• Writing and optimizing complex SQL queries, performing data fixes, and troubleshooting performance issues in Oracle and MSSQL environments.
• Monitoring and managing application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
• Troubleshooting RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.
• Acting as a bridge between Development, DevOps, and Business teams to ensure smooth transitions from deployment to production.
• Maintaining detailed records of incidents, resolutions, and Root Cause Analysis (RCA) reports in ticketing tools.

Qualifications required for this role include:

• Strong command of Core Java (Collections, Multithreading, Exception Handling, and OOPS concepts).
• Hands-on experience in debugging Java code and analyzing thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency in Oracle and MS SQL Server, including the ability to write stored procedures, triggers, and perform complex joins for data analysis.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Expertise in using Ticketing Tools such as Jira, ServiceNow.
• Familiarity with monitoring tools (e.g., Splunk, NewRelic).
• Prior experience handling L2/L3 support in a high-pressure setting.
• Willingness to work in a 24x7 rotational shift model, including weekends and holidays.
• Knowledge of ITIL frameworks (Incident, Problem, and Change Management).