Bilingual Customer Service Representative

Bilingual Customer Service & Warranty Coordinator (French/English)

📍 Orangeville, ON

💰 $22–$25/hour + Additional On-Call Compensation

🏢 Full-Time | Permanent

Join a Stable, Growing Canadian Organization

Our client is an established Canadian organization with years of success delivering specialized customer support, data services, and operational solutions to both public and private sector clients.

They are seeking a Bilingual Customer Service & Warranty Coordinator to join their close-knit team in Orangeville. This position has become available due to an upcoming retirement, providing an excellent opportunity for long-term career growth within a supportive environment.

Unlike a traditional high-volume call centre, this role is primarily focused on email communication, warranty processing, account administration, and customer support.

Why You'll Love This Opportunity

• $22.00–$25.00 per hour (flexibility for exceptional candidates)
• Permanent full-time position
• Health & dental benefits after 3 months
• 2–3 weeks vacation
• Stable company with long-tenured employees
• Comprehensive training program
• Potential hybrid flexibility after successful training
• Additional compensation for after-hours support rotation
• Small, collaborative team with direct access to leadership
• Opportunity to support a nationally recognized automotive organization

What You'll Be Doing

• Review and process warranty claims
• Respond to customer inquiries via email and phone
• Maintain customer accounts and program information
• Process documentation accurately using internal software
• Communicate with customers in both French and English
• Assist with limited after-hours roadside support on a rotating schedule
• Maintain confidential customer information
• Provide administrative support as needed

What We're Looking For

• Professional fluency in both French and English (spoken and written)
• Previous customer service or administrative experience
• Strong attention to detail
• Excellent written communication skills
• Comfortable learning new software and systems
• Reliable, organized, and process-oriented
• Able to work independently after training
• Must be able to commute to Orangeville for onsite training

Additional Information

• Monday–Friday
• 9:00 AM–5:30 PM
• Fully onsite during training (approximately six months)
• Rotational after-hours support from home with additional compensation
• Candidates must have maintained a Canadian residential address for the past five years due to security clearance requirements.

We'd Love to Hear From You

If you're looking for a stable bilingual opportunity with excellent training, a supportive team, and long-term career growth, we'd love to speak with you.