Job Description
Drive exceptional customer experiences as an online billing support representative. Address and resolve inquiries with professionalism while ensuring effective navigation through the billing portal.
In this role, you will assist clients encountering billing issues related to various services such as Data, Voice, and Broadband. Responsibilities include analyzing customer requests, collaborating with internal teams for resolutions, and following up on requests efficiently. You'll document interactions clearly and ensure customer satisfaction through diligent support.
Key Responsibilities:
- Handle diverse billing inquiries with precision
- Analyze customer contracts and requests for clarity
- Resolve online portal issues for customers
- Follow up on requests within set deadlines
- Collaborate with teams for swift issue resolution
Requirements
- Bilingual proficiency in English and French
- Strong organizational and analytical skills
- Familiarity with billing applications is advantageous
- Excellent time-management and communication skills
- Capacity to work under pressure and adapt to change
Utilize your problem-solving expertise and bilingual abilities to enhance the customer journey through proactive billing support.
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