Req Id: 429314

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Summary

We’re hiring a digital transformation and optimization specialist to drive the strategic evolution of our wireline online experience. In this role, you’ll use data, experimentation, and cross-functional influence to improve end-to-end customer experience (CX), reduce friction in acquisition journeys, and shape the medium- and long-term digital optimization roadmap.

Key Responsibilities

• Own the strategic evolution of the wireline digital experience, identifying the highest-impact opportunities across the end-to-end journey.
• Partner with Digital Product, Technology, Analytics, and Marketing to translate customer and business needs into a clear optimization roadmap (near-, medium-, and long-term).
• Advocate for wireline priorities within the broader digital roadmap; contribute to business cases and capital planning for functionality and personalization investments.
• Define and manage the A/B and multivariate testing agenda: hypothesis generation, prioritization, experiment design, launch readiness, and results readouts.
• Monitor and interpret digital health and KPI performance (e.g., conversion, funnel drop-off, engagement, speed/performance signals), identify trends, and drive action plans with owners.
• Champion the customer by pinpointing high-friction/high-impact steps in acquisition flows and leading cross-functional efforts to remove barriers.
• Challenge the status quo with data, research, and industry insights; recommend functional and experience improvements that grow conversion, sales, and customer satisfaction.
• Communicate findings to senior and working teams, influencing priorities through clear storytelling, technical fluency, and pragmatic recommendations.
• Serve as the acquisition team prime for Cornerstone digital initiatives, ensuring alignment, readiness, and measurable outcomes.

Critical Qualifications

• Experience driving digital optimization, conversion rate optimization (CRO), digital product, or online customer experience improvements in a large, cross-functional environment.
• Proven ability to build and manage an experimentation roadmap (A/B testing) and translate learnings into shipped improvements.
• Strong analytical skills, including the ability to define success metrics, read funnel performance, and synthesize insights into clear actions.
• Comfort partnering with technical teams; able to discuss requirements, trade-offs, and delivery considerations with product and engineering stakeholders.
• Demonstrated influence without authority—able to advocate for priorities, align stakeholders, and drive decisions using data and customer-first thinking.
• Excellent communication skills (written and verbal), including executive-ready storytelling and concise recommendations.

Key Skills

• Digital journey mapping and friction analysis.
• Experimentation: hypothesis development, test design, QA, measurement, and post-test recommendations.
• KPI management and dashboard literacy (conversion funnels, engagement, drop-off analysis).
• Personalization and on-site merchandising concepts (where applicable).
• Stakeholder management across Product, Technology, Analytics, Marketing, and Sales.
• Ability to convert insights into clear requirements and prioritized backlogs.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 04/19/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.