Learning Tech Systems Administrator

Overview

The Becoming Institute is seeking a Learning Tech Systems Administrator (Contract) to support our Psychological Health and Safety Certificate Program. You will own and maintain the learning technology environment—virtual delivery, microlearning pre-work, completion tracking, and end-to-end workflow integrity—standing up and validating the production delivery stack during mobilization and providing ongoing incident response and platform discipline throughout the delivery year.

No. of Vacancies

1

Skills Required

• 5+ years administering learning technology environments (virtual delivery platforms, LMS/microlearning environments, user and access management).
• Demonstrated ability to operate within structured controls: incident logs, escalation workflows, change control, and release discipline.
• Experience validating completion tracking workflows and producing reliable exports for reporting and recordkeeping.
• Comfort supporting secure handling of program records (permissions, access controls, retention/cleanup routines as directed).
• SCORM packaging/testing experience is an asset (where microlearning is hosted and tracked in an LMS).
• Strong collaboration skills with program operations, instructional design, accessibility, QA/evidence, and facilitation teams.
• Configure and validate platform readiness: user roles, access permissions, meeting/session templates, and standardized settings.
• Validate the end-to-end workflow prior to launch: microlearning completion → session delivery → attendance capture → artifact submission routing → tracking outputs.
• Provide real-time technical support during delivery timebands (10 AM–12 PM, 1–3 PM, 3–5 PM) as needed, minimizing disruption to live sessions.
• Maintain an incident log with triage rules, severity rating, escalation, resolution steps, and closure documentation.
• Manage vendor escalations and coordinate fixes, ensuring resolution evidence and repeat-issue prevention.
• Maintain configuration change control: approved changes only, documented releases, and rollback readiness where appropriate.
• Support reporting integrity by ensuring exports and tracking outputs remain consistent, complete, and reliable throughout the year.
• Partner with internal leads to identify risk patterns (recurring access issues, tracking defects, broken links) and implement preventive controls.

Additional Requirements

Data Privacy (FIPPA/PIPEDA): Knowledge of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) or federal PIPEDA standards for handling sensitive learner data.

Accessibility Standards (AODA): Proficiency in ensuring the learning platform and its content comply with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.1 standards.

Instructional Design Awareness: A foundational understanding of adult learning principles helps the administrator better structure "learning pathways" rather than just managing files.

Stakeholder Communication: The ability to translate complex technical issues (like a server outage or a tracking error) into "plain language" for non-technical program leads and learners.

Change Management: Experience in guiding users through platform migrations or major system updates without disrupting active cohorts.

Engagement

Contract (Full-time hours)

Education

• 5+ years’ experience administering learning technology environments, including virtual delivery platforms, LMS/microlearning systems, and tracking/reporting tools.
• Ability to stand up and support a production-grade delivery stack and validate end-to-end workflows (completion tracking, session delivery support, reporting outputs).
• Ability to provide a short platform summary (LMS + virtual delivery tools administered) and 3 professional references.
• Must be legally entitled to work in Canada.
• College di