Assistant Deputy Minister, Human Supports Connected Services BC

Assistant Deputy Minister, Human Supports

Connected Services BC

Ministry of Citizens’ Services

Various Locations in BC

Connected Services BC (CSBC) is embarking on a bold transformation to reimagine how government delivers digital services—placing people, not processes, at the center. By 2030, every high-impact life event and business interaction in British Columbia will be accessible as a trusted, inclusive connected digital service. We are moving toward a unified, user-focused model that aligns digital delivery with the real journeys of people, businesses, and public servants.

The Human Supports Division is responsible for people-centred services, including managing life events such as losing a job, experiencing a serious illness or disability, requiring access to justice or experiencing a natural disaster or emergency.

The Assistant Deputy Minister, Human Supports, leads the modernization of people-facing systems and services, ensuring they are intuitive, accessible, and responsive to the needs of people in B.C. The role oversees all human support digital services and systems and is responsible for driving a consistent experience across them, ensuring they are built and maintained using human centred design, accessibility best practices, and equity focused approaches.

This role will shape the future of public service, drive systemic change and leave a lasting impact on operations. The ideal candidate will be passionate about this kind of opportunity and will have senior leadership experience to make it a reality. This people-focused leader thrives in an environment with demanding work challenges and has proven that they can work effectively in the public sector. They are adept at balancing complex and nuanced priorities and relationships as well as competing internal and external pressures. Creative and collaborative, this candidate is energized by the opportunity to lead high-performing, diverse teams in delivering complex technology-based services and solutions.

The appointee will be required to consent to a criminal record check and will be required to complete a Conflict of Interest Disclosure, including declaring any actual, potential, or perceived conflicts of interest. For more information, please visit www.gov.bc.ca/executiveopportunities.

The BC Public Service is committed to creating a diverse workplace to reflect the population we serve and to better meet the needs of our citizens. Consider joining our executive team and being part of an innovative, inclusive, and rewarding organization.

To apply please email a clear and concise cover letter and resume in one document (.pdf) to Executive Recruitment at: Executive.Recruitment@gov.bc.ca by April 29, 2026. Please note the application document must be in .pdf format. Email Executive Recruitment if assistance is needed. Thank you to all who express interest.