Job Description

Title: Operations Program Coordinator

Location: Remote, anywhere in Delhi NCR, Hyderabad, and Bengaluru

Duration: Fulltime, with BayOne Solutions

Position Summary

The Operations Coordinator plays a critical role in supporting daily operational processes by ensuring smooth onboarding and offboarding activities, timely completion of access and asset-related tasks, and efficient coordination between workers, stakeholders, and internal teams. This role requires strong organizational skills, attention to detail, and the ability to manage multiple operational responsibilities in a fast-paced environment.

Key Responsibilities

Onboarding & Offboarding

• Facilitate end-to-end onboarding and offboarding processes for workers and contractors.
• Conduct Pre-Onboarding Orientations to ensure workers are informed and prepared prior to their start date.
• Ensure all onboarding requirements and tasks are completed accurately and within the required timelines.
• Coordinate timely offboarding activities including access removal and asset retrieval.

Asset Management

• Manage company asset assignments, requests, tracking, and retrieval processes.
• Coordinate shipment and retrieval of equipment such as laptops, Chromebooks, keys, and other work-related assets.
• Ensure assets are returned promptly to avoid unnecessary charges or delays.

Operational Support

• Provide operational assistance to stakeholders regarding:
• Statement of Work (SOW) creation
• SOW amendments
• Project creation requests
• Ensure contracts and worker engagements are amended and processed in a timely manner.

Access & Ticket Management

• Manage and monitor daily operational tickets related to access concerns and requests.
• Coordinate with relevant teams to ensure timely resolution of access-related issues.
• Maintain accurate tracking and documentation of operational requests and updates.

Worker & Stakeholder Support

• Provide assistance and guidance to workers regarding work-related concerns and operational inquiries.
• Serve as a point of contact for onboarding-related questions and support.
• Maintain professional communication with stakeholders, clients, and workers to ensure smooth operational processes.

Qualifications

• Strong organizational and multitasking skills.
• Strong experience with VMS system (Fieldglass preferred).
• Experience in facilitating end-to-end onboarding and offboarding processes for workers and contractors is required.
• Excellent communication and coordination abilities
• Ability to work in a fast-paced environment with minimal supervision
• Detail-oriented with strong problem-solving skills
• Experience in operations, onboarding coordination, workforce support, or administrative support is preferred
• Proficiency in Google Workspace, Microsoft Office, or ticketing systems is an advantage

Core Competencies:

• Time Management
• Accountability
• Adaptability
• Customer Service Orientation
• Process Coordination
• Attention to Detail
• Team Collaboration