Financial Navigator

Primary City/State:

Casper, Wyoming

Department Name:

Central Scheduling-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Fianancial Navigator, you will be the vital liasion between patients and the revenue cycle system. Whether it is a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:
Explain all financial options including government programs, payment plans and Banner Financial Assistance Programs.
Collect patient financial liability and assist with financial counseling where needed.
Advise on insurance and billing issues independently.
Maintains current knowledge of Medicare, Medicaid, and state/federal assistance program across mutiple states.

Acts as primary contact for all financial aspects of patient care.

Works with clinical teams, patient access departments, external payers, and vendors to remove financial barriers.

Ensures financial clearance is completed prior to discharge.

You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have experience in Patient Registration and or Financial Services settings.

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

**All Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

Schedule: Monday - Friday 8:00am to 4:30pm

Apply Today!

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position is an integral member of the care team, serving as the primary contact for all financial aspects of patient care. Provides comprehensive financial navigation options to self-pay patients and financially at-risk insured patients such as those with high deductible and/or high out of pocket liability. This individual acts as a Subject Matter Expert for all financial offerings and serves as a critical liaison between patients and the healthcare revenue cycle. This position is responsible for maintaining a flexible customer service approach that emphasizes service satisfaction and quality for both internal and external customers.

CORE FUNCTIONS

1. Ascertains the patient’s financial situation by reviewing the tools and information provided including propensity to pay, bad debt assessment and history, ability to pay through screening of Medicaid programs, commercial coverage, potential for healthcare exchange as well as payment options.

2. Explains all financial options to patients and/or their agent including Government programs, healthcare exchange offerings, financing, payment plans, Banner Financial Assistance programs, etc.

3. Accurately creates patient estimates for services rendered using estimator tool with minimal variation in estimate compared to final patient liability using extensive knowledge of insurance benefits, coverage limitations and financial liability. Informs and educates patients on their specific plans. Independently advises patients on insurance and billing issues, providing information on available resources and alternative payment arrangements, following account to completion.

4. Provides financial advocacy, assistance and support to patients and families by helping uninsured and underinsured individuals access financial assistance resources and complete required documentation. Maintains current working knowledge of Medicare, Medicaid, and other state or federal assistance programs, including benefits and eligibility criteria, for multiple states.

5. Thoroughly explains patient benefits, including the estimate to patient and/or their agent. Ensures collection attempt occurs on all applicable patients. Creates payment plan after other point of service options are exhausted. Effectively utilizes system tools and reports to enhance workflows.

6. May perform registration processes for inpatient, observation, and outpatient services. Accurately and thoroughly documents all information into patient records systems. Communicates with appropriate department for any identified gaps, missing information, etc. Ensures account has been completed in entirety including all forms, signatures, proper information obtained and documented, and financial clearance has been completed prior to discharge.

7. Provides positive patient experience through effective communication and interactions. Acts as a liaison for patients across the Revenue Cycle through the entirety of their patient financial journey, working with clinical teams, patient access, patient balance management, other vendors such as Medicaid eligibility and Coverage Discovery services, revenue cycle departments, and external payers to remove financial barriers to care while maximizing reimbursement, minimizing impact to Accounts Receivable, and elevating patient experience.

8. Works independently under general supervision while leading and following structured work routines in a fast-paced, multi-task environment characterized by high volume and immediate needs. Exercises independent decision-making and sound judgment to prioritize work and ensures the appropriateness and timeliness of each patient's care. Retains large amounts of changing payor information and knowledge crucial to attaining reimbursement for services provided. Serves as an integral part of the care team. Acts as the primary contact for all financial aspects of patient care and interfaces with clinical care team members, patients and their families, physician office staff. Works as a liaison with Banner Medicaid vendors.

MINIMUM QUALIFICATIONS

Requires knowledge as typically obtained through an Associate’s degree, with a focus in Social Work, Healthcare Administration, Finance or related field, or an equivalent combination of education and experience.

Requires knowledge of medical terminology and an expert understanding of all common insurance and payor types, authorization requirements and alternative financial resources as typically obtained through a minimum of three years of diversified experience in Healthcare Patient Registration/Financial Services settings.

Requires extensive knowledge of Banner Health's payment options, payment methods, and revenue cycle processes. Comprehensive understanding of Banner Health's financial assistance programs, including application procedures and eligibility requirements. Demonstrated expertise in Medicaid vendor referrals and coordination with Medicaid vendors. Proven ability to analyze high-dollar patient accounts and identify all available financial options. Proven ability to navigate multiple financial assistance pathways and coordinate patient support services effectively.

Strong interpersonal, communications and human relations skills to clearly explain complex financial options to patients and assist them in obtaining appropriate resources. Ability to work independently with minimal supervision while managing complex financial cases. High-level critical thinking and analytical skills to evaluate multiple reimbursement scenarios and maximize revenue recovery for Banner Health. Must possess accurate and efficient keyboarding skills, strong organizational and time management skills, and flexibility in responding to multiple demands.

PREFERRED QUALIFICATIONS

Bachelor's degree in Social Work, Healthcare Administration or Finance preferred.

Prior Social Worker, Revenue Cycle Patient Access and Billing, or Financial Counselor experience preferred.

Additional related education and/or experience preferred.

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