Associate Data Analyst- Customer Success (Visualization CoE)

As part of the Visualization Centre of Excellence (CoE) at Bain Capability Network, you will be working closely with global Bain case teams, Bain Partners, and end-clients to provide data analytics and business intelligence support using advanced data analysis and visualization tools such as SQL, Python, Azure, AWS, Tableau, PowerBI, Alteryx, etc. The CoE serves as a one-stop shop for converting data into insightful visualization tools for various case requests including survey analytics, leadership KPI dashboards, and more.

• *Key Responsibilities:**
• Work as part of the customer success team of one of the Bain products, delivering custom insights to users and leading client discovery, solutioning, and demo sessions.
• Act as an expert on specific platforms/tools/languages (e.g., SQL/Python) to deliver impactful insights individually.
• Utilize knowledge of data analysis languages (e.g., SQL, Python) to support case teams with KPI analysis and process automation.
• Assist in client onboarding, training, and implementation in collaboration with internal teams.
• Translate client use cases into product configurations, feasibility, and value analysis.
• Troubleshoot data and portal issues, serving as a liaison between clients and product/engineering teams.
• Ensure high-quality client experience throughout the full lifecycle.
• Analyze and automate processing of large and complex datasets and processes.
• Maintain scalable and maintainable data analysis processes and code, preparing documentation for future reference.
• Deliver client-facing and internal leadership presentations when necessary.
• Work under the guidance of Team Lead/Manager to drive the team's overall answer, client communication, work planning, and team management.
• Assign work streams to Analysts, monitor workload, and provide technical expertise when required.
• Lead client/case team calls, communicate data, knowledge, insights, and actionable next steps to the team, and relay implications to the internal team.
• *Qualifications Required:**
• Graduation/Post-graduation from a top-tier college with strong academic records and 3-4 years of relevant work experience in client-facing roles related to consulting, analytics, or SaaS delivery in areas of Data Management, Business Intelligence, or Business Analytics.
• Minimum 2+ years of experience in Data Analysis and automations using platforms like SQL.
• Proficiency in SQL, databases (e.g., Snowflake, Redshift), and ticketing systems (Zendesk, JIRA).
• Advanced skills in Excel modeling and slide-making.
• Hands-on experience in data handling and complex data analysis.
• Excellent oral and written communication skills, with the ability to interact effectively with technical and non-technical senior stakeholders.
• Concentration in a quantitative discipline preferred (Mathematics, Engineering, Computer Science, Business Analytics, or Market Research).
• Ability to prioritize projects, manage multiple priorities, and drive projects to completion under tight deadlines.
• Motivated and collaborative team player with a role-model attitude.
• *Company Details (if any):**

Bain & Company is a global management consulting firm that helps ambitious change makers define the future. With a presence in 40 countries and 65 offices worldwide, Bain works alongside clients to achieve extraordinary results, outperform the competition, and redefine industries. The firm values client advocacy and maintains the highest level of client satisfaction in the industry. Bain Capability Network (BCN) is an integral unit of Expert Client Delivery (ECD), supporting Bain's case teams globally with analytics, research solutions, and intellectual property. The BCN consists of Consulting Services, Knowledge Services, and Shared Services, offering a wide range of support to enable client success. Bain is committed to diversity, inclusion, and collaboration to build extraordinary teams and create a conducive environment for personal and professional growth. As part of the Visualization Centre of Excellence (CoE) at Bain Capability Network, you will be working closely with global Bain case teams, Bain Partners, and end-clients to provide data analytics and business intelligence support using advanced data analysis and visualization tools such as SQL, Python, Azure, AWS, Tableau, PowerBI, Alteryx, etc. The CoE serves as a one-stop shop for converting data into insightful visualization tools for various case requests including survey analytics, leadership KPI dashboards, and more.

• *Key Responsibilities:**
• Work as part of the customer success team of one of the Bain products, delivering custom insights to users and leading client discovery, solutioning, and demo sessions.
• Act as an expert on specific platforms/tools/languages (e.g., SQL/Python) to deliver impactful insights individually.
• Utilize knowledge of data analysis languages (e.g., SQL, Python) to support case teams with KPI analysis and process automation.
• Assist