Service Desk Technician - ITIL-Driven Support & Data Center

A bioscience and information technology company is hiring a Service Desk Technician to be the primary contact for employees requiring technical support. The role involves troubleshooting hardware and software issues while maintaining high standards of customer service. Candidates should have knowledge of ITIL principles and experience with data center operations. This position is based in Rockville, Maryland, and includes a competitive salary along with various employee benefits like 401K matching and paid time off.