Job Description
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot
- problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Working knowledge of networking industry, products, and protocols
- Minimum of 2-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following
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