Senior Technical Account Manager - AECO

Job Requisition ID #

26WD96190

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Position Overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Technical Adoption and Success group within the Customer Technical Success team– a team that values professional development and rewards high performance.

The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight.

Responsibilities

• Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)

Minimum Qualifications

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
• Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience working and troubleshooting in enterprise environment
• Expert knowledge in workflows and data exchange
• Experience in delivering on presentations
• Able to manage several projects at a time, setting the right priorities

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk Navisworks and/or Autodesk AutoCAD

Description Du Poste

Le service Autodesk Customer Success recherche des experts techniques hautement motivés pour aider nos clients à optimiser leur investissement dans nos produits et à obtenir des résultats commerciaux tangibles.

Nous recherchons des professionnels possédant une expérience dans les domaines de l'architecture, de l'ingénierie, de la construction et de l'exploitation (AECO), capables de prendre en charge un large éventail de technologies dans des environnements d'entreprise à grande échelle. La personne retenue travaillera en étroite collaboration avec des clients de moyennes et grandes entreprises à travers le monde.

Vous rejoindrez le groupe « Technical Adoption and Success » au sein de l'équipe « Customer Technical Success », une équipe qui valorise le développement professionnel et récompense la haute performance.

Le groupe Gestion technique des comptes est en charge de l’expérience de support client et est chargé d’assurer la réussite technique des clients, de stimuler la croissance et de satisfaire les clients.

Responsabilités

• Établir et entretenir des relations de travail avec les clients en tant que conseiller technique ; les activités comprennent les interactions avec les clients, la coordination interne avec le responsable de la réussite client (CSM) et le spécialiste de l’adoption technique (TAS) pour mettre en œuvre les activités des plans de réussite client et garantir une expérience de réussite technique client de premier ordre
• Traitement prioritaire et escalade des problèmes critiques, ainsi que suivi de la conformité aux niveaux de service
• Assistance technique et recommandations aux clients d’entreprise basées sur l’analyse des données
• Adopter une approche de gestion des problèmes afin d’identifier des opportunités d’initiatives d’amélioration
• Collaborer avec les équipes informatiques et de conception du client pour garantir l’installation, la gestion des licences et les performances efficaces et réussies des applications cloud et de bureau d’Autodesk
• Gérer la mise en œuvre des sessions de coaching prévues dans le plan de réussite client afin d’accroître l’adoption et la réussite du plan
• Assurer un engagement client proactif par le biais d’examens réguliers des dossiers d’assistance, de l’évaluation des performances logicielles et de l’alignement des connaissances techniques sur les objectifs du client
• Être responsable de la gestion des événements clés (par exemple, les mises à niveau majeures)

Qualifications Minimales

• Licence ou expérience équivalente en génie architectural, civil ou de la construction
• Au moins 5 ans d’expérience dans l’utilisation ou le support des produits Autodesk AECO (Autodesk Revit en particulier) et des services cloud (Forma, anciennement Autodesk Construction Cloud, en particulier) pour de grandes entreprises, dans un rôle de services professionnels
• Solides compétences analytiques et expérience de travail et de dépannage en environnement d’entreprise
• Connaissances approfondies des flux de travail et de l’échange de données
• Expérience dans la réalisation de présentations
• Capacité à gérer plusieurs projets simultanément, en établissant les bonnes priorités

Qualifications Souhaitées

• Excellent communicateur, capable de nouer des relations à tous les niveaux et de faire preuve d’initiative
• Capacité à présenter des informations techniques à un public en présentiel ou virtuel
• Expérience en conseil technique et/ou en gestion de projets techniques auprès de grands clients exigeants
• Expérience avec Autodesk Navisworks et/ou Autodesk AutoCAD

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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