Technical Support Specialist-Fusion (PST AMER Shift)

As a Product Support Specialist specializing in Autodesk Fusion, your role will involve providing support services and engaging with Autodesk customers to offer effective technical solutions, directions, and troubleshooting advice. You will be responsible for responding to support requests via multiple channels such as chat, phone, web, and online forums while following documented processes. Your key responsibilities will include:

• Documenting support interactions in a company-wide case management system
• Escalating and consulting unresolved issues to senior staff as required
• Researching, verifying, and documenting product defects
• Managing a personal backlog of support requests
• Providing timely updates on progress to manage customer and partner expectations
• Assisting in the development and maintenance of an internal knowledge base using the Knowledge-Centered Support (KCS) methodology

Minimum Qualifications:

• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or ECAD software, or related Autodesk products
• Bachelors degree or Diploma in a related field, OR equivalent product experience in a relevant industry
• Excellent verbal and written English communication skills; additional languages are advantageous

Preferred Qualifications

• Ability to understand and convey complex technical details coherently
• Strong troubleshooting and analytical skills
• Ability to build and maintain strong relationships with partners and customers
• Team player who enjoys supporting and interacting with other members of a shared responsibility team
• Ability to work flexible hours/shifts

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Join Autodesk and shape the world and your future!

Note: The above job description is based on the provided information and may contain only a subset of the complete job description. As a Product Support Specialist specializing in Autodesk Fusion, your role will involve providing support services and engaging with Autodesk customers to offer effective technical solutions, directions, and troubleshooting advice. You will be responsible for responding to support requests via multiple channels such as chat, phone, web, and online forums while following documented processes. Your key responsibilities will include:

• Documenting support interactions in a company-wide case management system
• Escalating and consulting unresolved issues to senior staff as required
• Researching, verifying, and documenting product defects
• Managing a personal backlog of support requests
• Providing timely updates on progress to manage customer and partner expectations
• Assisting in the development and maintenance of an internal knowledge base using the Knowledge-Centered Support (KCS) methodology

Minimum Qualifications:

• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or ECAD software, or related Autodesk products
• Bachelors degree or Diploma in a related field, OR equivalent product experience in a relevant industry
• Excellent verbal and written English communication skills; additional languages are advantageous

Preferred Qualifications

• Ability to understand and convey complex technical details coherently
• Strong troubleshooting and analytical skills
• Ability to build and maintain strong relationships with partners and customers
• Team player who enjoys supporting and interacting with other members of a shared responsibility team
• Ability to work flexible hours/shifts

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Join Autodesk and shape the world and your future!

Note: The above job description is based on the provided information and may contain only a subset of the complete job description.