Customer Service Manager

Company Description

AU Small Finance Bank, founded by Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, began its journey three decades ago. Known for its customer-centric solutions, the bank has grown into one of the fastest-growing institutions in India, with aspirations of transitioning into a Universal Bank. Committed to fostering community growth and financial inclusion, AU Small Finance Bank remains focused on enriching lives and addressing the evolving needs of its customers.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Shamgarh.

The Customer Service

Manager will oversee daily customer service operations, ensuring a high level of customer satisfaction.

Responsibilities include managing a customer service team, resolving customer challenges, analyzing performance metrics, and implementing strategies to enhance service delivery. The role also involves fostering strong relationships with clients and maintaining a customer-first approach in all interactions.

Qualifications

• Proficiency in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
• Strong Analytical Skills to assess service performance and improve operational efficiency
• Excellent Communication skills to engage effectively with clients and team members
• Proven leadership capabilities in managing customer service teams
• Ability to handle customer concerns with empathy and professionalism
• Experience in banking or financial services is an advantage
• Bachelor's degree in Business Administration, Management, or a related field