Senior Implementation Consultant, UK (Hybrid)

About the Role

Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features as our customers expand their use of Attentive.

You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model. This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale.

This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.

What You’ll Accomplish

• Enterprise Customer Onboarding & Delivery:
  • Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
  • Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
  • Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
  • Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches

• Cross-Functional Leadership:
  • Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
  • Act as a trusted technical and strategic advisor to customers during onboarding
  • Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams

• Process Improvement & Scale:
  • Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
  • Help define and refine implementation standards, templates, and best practices for the UK region
  • Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
  • Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow

• Team Leadership & Enablement:
  • Act as a senior mentor to other Implementation Consultants and Associates
  • Share best practices and contribute to internal documentation, training, and enablement
  • Support regional coverage and continuity as the UK Implementation team scales

Your Expertise 

• 5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
• Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
• Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
• Comfortable navigating ambiguity and building structure where none exists
• Technically curious, highly organized, and detail-oriented
• Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
• Passion for improving systems, processes, and customer outcomes not just “getting the launch done”
• Comfortable working from our Shoreditch office 2 days a week

Why You'll Love This Role

• You’ll work on some of Attentive’s most complex and high-impact Enterprise launches
• You’ll help shape how Enterprise onboarding is delivered in the UK—not just execute it
• You’ll operate with autonomy, trust, and visibility across the organization
• You’ll be part of a team that’s actively evolving how SMS and Email are launched together at scale

#LI-JH1 #LI-Hybrid

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