MAC OS Administrator

As a Senior L3 macOS Administrator at our Managed Services Provider (MSP), you will play a crucial role in supporting and managing macOS environments for multiple enterprise clients. Your primary responsibility will be to ensure the reliability, security, and efficiency of endpoint management solutions by leveraging your expertise in Jamf Pro, Microsoft Intune, and macOS automation and packaging.

• *Key Responsibilities:**
• **Client Environment Management**
• Manage multi-tenant Jamf Pro and Microsoft Intune environments for multiple clients.
• Handle client onboarding, configuration, and deployment of macOS management policies and profiles.
• Standardize and maintain macOS baseline configurations across client environments.
• Ensure consistent policy enforcement, device compliance, and endpoint security per client SLAs.
• **MDM Platform Administration**
• Design, implement, and maintain MDM workflows for provisioning, compliance, and patching.
• Integrate MDMs with Apple Business Manager for automated enrollment and app distribution.
• Manage certificates, profiles, and device identity integrations across client environments.
• Troubleshoot MDM command failures, profile deployment issues, and device communication problems.
• **Application Packaging & Automation**
• Develop, test, and maintain macOS application packages using Munki, AutoPkg, or Jamf Composer.
• Automate packaging, testing, and deployment pipelines via GitHub Actions or Azure DevOps.
• Maintain and version-control client-specific software repositories.
• Build post-install and remediation scripts to enhance deployment reliability.
• **Scripting & Tooling**
• Create Bash, Zsh, and Python scripts to automate configuration, deployment, and compliance checks.
• Build custom tools or integrations for reporting, remediation, and health monitoring.
• Leverage APIs from Jamf, Intune, and Munki to develop automation workflows.
• Implement CI/CD processes to automate updates and promote changes between client environments.
• **Operations & Escalation Support**
• Act as L3 escalation point for macOS-related incidents, client escalations, and platform issues.
• Participate in root cause analysis, problem management, and process improvement.
• Ensure adherence to SLAs, documenting and reporting any deviations with business justification.
• Provide technical mentorship and guidance to L1/L2 support teams.
• **Security & Compliance**
• Enforce client-specific security baselines, FileVault encryption, password, and compliance policies.
• Implement and maintain device attestation, inventory accuracy, and compliance reporting.
• Support vulnerability remediation and coordinate with security teams for compliance audits.
• *Required Skills & Experience:**
• 10+ years of overall IT experience with 10+ years in enterprise macOS administration.
• Proven experience managing Jamf Pro and Microsoft Intune for macOS.
• Expertise in application packaging, Munki, and AutoPkg automation.
• Strong scripting experience in Bash, Zsh, and Python.
• Hands-on experience integrating Apple Business Manager and DEP workflows.
• Experience in multi-tenant MSP environments with multiple client MDMs and repositories.
• Familiarity with Git, Azure DevOps, or GitHub for CI/CD and version control.
• Excellent analytical and troubleshooting skills for complex cross-client issues.
• *Preferred / Nice-to-Have:**
• Experience with Jamf API, Intune Graph API, and automation through Python.
• Prior experience managing migrations (Jamf on-prem to Cloud, or to Intune).
• Knowledge of macOS security and compliance frameworks (CIS, NIST).
• Experience with MunkiRepo management via Git LFS or Azure Blob integration.
• Certifications such as Jamf 200/300, ACSP, or Microsoft Certified Endpoint Administrator.
• *Soft Skills:**
• Strong communication and stakeholder management skills for client interactions.
• Ability to document complex workflows clearly and train junior staff.
• Ownership mindset, capable of handling critical production incidents under SLA timelines.
• Process-oriented with focus on automation and service improvement.
• *Education:**
• Bachelors degree in Computer Science, Information Technology, or related discipline.
• Relevant Apple or MDM platform certifications preferred.

This role offers you the opportunity to work with diverse global clients, lead automation initiatives, and contribute to a collaborative, innovation-driven workplace focused on service excellence and continuous improvement. As a Senior L3 macOS Administrator at our Managed Services Provider (MSP), you will play a crucial role in supporting and managing macOS environments for multiple enterprise clients. Your primary responsibility will be to ensure the reliability, security, and efficiency of endpoint management solutions by leveraging your expertise in Jamf Pro, Microsoft Intune, and macOS automation and packaging.

• *Key Responsibilities:**
• **Client