Sccm & Intune - Sccm & Intune Sme

**Job Title: SCCM SME/Intune patching Admin**

• *Location: Montreal, QC**
• *Duration: Long Term Contract**

Management of the delivery of services to the service levels and KPIs

Management of the support team

Managing service improvement initiatives

Acting as primary contact for the Manulife key contacts Manage APAC Delivery Centre including the management of staff, shift patterns, procedures, best practices, communications, health & safety, Incident and Problem Management

Demonstrate continuous service improvement.

In collaboration with Manulife identify and manage operational risks and issues through the Governance committees

Preparation and distribution of service reports for the supplier service delivery

Work closely with the supplier personnel to ensure correct accesses are granted and the team complies with the processes Ensure compliance with Manulife InfoSec policy and audit requirement.

• *Nice to Have**:

Good Exposure and experience in ITIS Industry with People Management Skills

• *Good to Have**:

IT IS Transition & Service Desk Management experience"