Site Reliability Engineer (SRE) – Observability

Job Description: Site Reliability Engineer (SRE) – Observability

Toronto - Hybrid (1-2 days office)

Role Summary

We are looking for a Observability Engineer to help implement, operate, and improve observability capabilities across our applications and platforms. This role focuses on hands-on onboarding, instrumentation, dashboarding, and alerting, working under established standards and guidance from senior engineers.

You will collaborate with application, SRE, and operations teams to ensure systems are observable, supportable, and production-ready.

Key Responsibilities

Observability Implementation

• Implement and maintain metrics, logs, and traces for applications and infrastructure
• Assist with onboarding applications into observability platforms (e.g., Dynatrace, ELK, Datadog)
• Configure dashboards, alerts, and basic anomaly detection Application Support & Instrumentation
• Work with development teams to enable structured logging, basic distributed tracing, and core metrics
• Validate observability requirements during Production Readiness Reviews (PRR)
• Troubleshoot missing or low-quality telemetry Monitoring & Alerting
• Configure alerts based on golden signals (latency, errors, traffic, saturation)
• Help reduce alert noise by tuning thresholds and alert logic
• Support incident response by gathering logs, metrics, and traces Operations & Reliability
• Support root cause analysis using observability tools
• Maintain dashboards and documentation used by on-call and support teams
• Participate in on-call rotations (as applicable) Automation & Continuous Improvement
• Assist in automating observability onboarding and validation tasks
• Create and maintain reusable dashboards and alert templates
• Follow established observability standards and best practices Required Qualifications
• 2–4 years of experience in Observability, or SRE
• Working knowledge of metrics, logs, and basic tracing concepts
• Hands-on experience with at least one observability platform (Dynatrace, Elastic/ELK, Datadog, New Relic, etc.)
• Basic understanding of SLIs/SLOs and service health indicators
• Experience with cloud platforms or hybrid environments
• Ability to write scripts (Python, Bash, PowerShell) for automation and troubleshooting

Preferred Qualifications

• Experience with OpenTelemetry or APM agents
• Familiarity with Kubernetes or containerized workloads
• Experience working with incident management tools (PagerDuty, ServiceNow)
• Exposure to Dynatrace/Kibana ELK or similar cloud-native monitoring
• Experience in regulated or enterprise environments