Production Support Engineer - BFSI Domain

Job Title: Production Support Engineer - BFSI Domain

Experience: 8–10 Years

Work Model: Hybrid

Required skills: AWS Cloud, BFSI Domain Experience

Role Overview

We are seeking an experienced Production Support Engineer with strong AWS, SQL, and Unix expertise to support a cloud-based reconciliation (Recon) platform. The ideal candidate will have hands-on production support experience, strong incident management skills, and a good understanding of financial products and reconciliation processes.

Key Responsibilities

• Provide L2/L3 production support for cloud-based reconciliation applications.
• Monitor, troubleshoot, and resolve production issues within SLA timelines.
• Perform root cause analysis (RCA) and implement preventive solutions.
• Support and maintain applications hosted on AWS.
• Analyze complex data issues using advanced SQL queries.
• Review logs and troubleshoot using Unix/Linux commands.
• Manage tickets through incident, problem, and change management processes.
• Collaborate with business users to understand issues and provide timely resolutions.
• Support release deployments and change activities in production environments.
• Ensure system stability, availability, and performance optimization.

Required Technical Skills

• Advanced SQL (complex joins, performance tuning, data validation, troubleshooting).
• Strong Unix/Linux knowledge (log analysis, scripting, job monitoring).
• Hands-on experience with AWS (EC2, S3, CloudWatch, IAM; basic cloud architecture understanding).
• Experience supporting cloud-based applications.
• Knowledge of job scheduling and monitoring tools.
• Basic scripting (Shell/Python – preferred).

Domain & Functional Requirements

• Understanding of financial products and transaction flows.
• Experience with Reconciliation (Recon) platforms or financial data matching systems.
• Ability to work closely with business stakeholders and operations teams.

Process & Governance

• Strong experience in:
• Incident Management
• Problem Management
• Change Management
• Familiarity with ITIL-based production support frameworks.
• SLA management and reporting experience.

Soft Skills

• Strong communication and stakeholder management skills.
• Analytical and problem-solving mindset.
• Ability to work under pressure in a production environment.
• Team-oriented with proactive issue ownership.