Senior Client Support Specialist

The Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists.

What will be my duties and responsibilities in this job? 

• Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist

• Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team

• Provide escalation support to the Client Support team

• Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost-saving perspective

• Manage multiple issues/cases at one time, based on workload 

• Provide constructive coaching, training, and mentorship to peers and/or new employees

What are the requirements for this position? 

• 4 + years in Customer/Client Experience

• 3 + years of experience in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience

• 3+ years in Business-to-Business or Vendor Customer Service

• 3 + years of experience in composing responses to external contacts

What other skills/experience would be helpful to have? 

• Associate degree in Business or equivalent 

• 3+ years in Vendor Management

• Strong understanding of client contracts, operations, company products & services

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.