<div class="content-intro">AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. </div>We are seeking an experienced and technically capable IT Systems Analyst to join the AssetWatch IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you. This role is Remote (United States)   What You’ll Do: Technical Support & Escalation <ul> <li>Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.</li> <li>Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.</li> <li>Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process.</li> <li>Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.</li> <li>Mentor and provide guidance to junior support staff or help desk contractors as the team grows.</li> </ul> Endpoint & Systems Management <ul> <li>Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows.</li> <li>Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.</li> <li>Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling (e.g., NinjaOne).</li> <li>Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement.</li> <li>Assist in administering Microsoft 365 applications, licensing, and configurations across the organization.</li> </ul> Security & Compliance Support <ul> <li>Support AssetWatch’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies.</li> <li>Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner.</li> <li>Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey).</li> <li>Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives.</li> </ul> Process Improvement & Automation <ul> <li>Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).</li> <li>Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.</li> <li>Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users.</li> <li>Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams.</li> </ul> Qualifications <ul> <li>Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li> <li>4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities.</li> <li>Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.</li> <li>Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.</li> <li>Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.</li> <li>Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).</li> <li>Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.</li> <li>Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.</li> <li>Comfortable working independently in a remote-first environment with minimal supervision.</li> </ul>   Preferred Qualifications <ul> <li>Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator, or ITIL v4 Foundation.</li> <li>Experience with RMM platforms (e.g., NinjaOne) and endpoint security tooling (EDR, DLP).</li> <li>Familiarity with SOC 2 or similar compliance frameworks and GRC tooling (e.g., Vanta).</li> <li>Experience supporting cloud-based infrastructure (AWS or Azure) in an administrative or access management capacity.</li> <li>Knowledge of networking fundamentals including DNS, DHCP, VPN, and firewall concepts.</li> </ul> #LI-REMOTE<div class="content-conclusion">What We Offer:  AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.  <ul> <li>Competitive compensation package including stock options </li> <li>Flexible work schedule </li> <li>Comprehensive benefits including retirement plan match </li> <li>Opportunity to make a real impact every day </li> <li>Work with a dynamic and growing team </li> <li>Unlimited PTO </li> </ul> We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. </div>

IT Systems Analyst

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