<div class="content-intro">AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. </div>As we enter our next phase of rapid growth, we are seeking a A/R Collections Specialist to join our Finance team and help drive accuracy, efficiency, and scalability in our billing and accounts receivable operations. <h2>What’s the Opportunity</h2> We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO. This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance. <h2>Key Responsibilities</h2> <h3>Collections Ownership, Execution & Performance</h3> <ul> <li style="font-size: 10pt;">Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes</li> <li style="font-size: 10pt;">Evaluate account status, payment behavior, and risk to determine appropriate collection strategies</li> <li style="font-size: 10pt;">Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances</li> <li style="font-size: 10pt;">Proactively manage delinquent accounts, identify risks, and drive resolution</li> <li style="font-size: 10pt;">Research and resolve invoice, billing, payment, and account discrepancies</li> <li style="font-size: 10pt;">Maintain detailed records of collection activity, customer communication, and payment commitments</li> <li style="font-size: 10pt;">Reconcile customer accounts and ensure accuracy of account balances</li> </ul> <h3>Decision-Making & Escalation Authority</h3> <ul> <li style="font-size: 10pt;">Approve payment plans within defined thresholds based on account evaluation</li> <li style="font-size: 10pt;">Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies</li> <li style="font-size: 10pt;">Recommend write-offs based on account analysis, following established approval processes</li> <li style="font-size: 10pt;">Escalate complex or high-risk situations as needed while maintaining ownership of resolution</li> </ul> <h3>Cross-Functional Partnership</h3> <ul> <li style="font-size: 10pt;">Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns</li> <li style="font-size: 10pt;">Provide insights on customer payment behavior and account health to internal stakeholders</li> <li style="font-size: 10pt;">Support alignment between customer onboarding, billing accuracy, and payment outcomes</li> </ul> <h3>Analysis & Continuous Improvement</h3> <ul> <li style="font-size: 10pt;">Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes</li> <li style="font-size: 10pt;">Identify opportunities to improve billing accuracy, collections workflows, and customer experience</li> <li style="font-size: 10pt;">Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability</li> </ul> <h3>Reporting & Close Support</h3> <ul> <li style="font-size: 10pt;">Prepare and analyze reports on aging, collections performance, bad debt risk, and account status</li> <li style="font-size: 10pt;">Provide inputs into cash flow forecasting based on collections trends</li> <li style="font-size: 10pt;">Support month-end closing activities related to accounts receivable</li> </ul> <h2>Qualifications</h2> Required <ul> <li style="font-size: 10pt;">Associate’s or bachelor’s degree in accounting, Finance, or Business preferred</li> <li style="font-size: 10pt;">5+ years of experience in accounts receivable, collections, or billing (B2B preferred)</li> <li style="font-size: 10pt;">Demonstrated ability to manage collections performance and influence outcomes across accounts receivable</li> <li style="font-size: 10pt;">Experience exercising independent judgment in account management and escalation decisions</li> <li style="font-size: 10pt;">Strong understanding of accounts receivable processes and aging schedules</li> <li style="font-size: 10pt;">Excellent communication, negotiation, analysis and problem-solving skills</li> <li style="font-size: 10pt;">Proficiency in Excel and experience working with large datasets</li> <li style="font-size: 10pt;">Experience with NetSuite and Salesforce</li> <li style="font-size: 10pt;">Ability to manage multiple priorities in a fast-paced environment</li> </ul> Preferred <ul> <li style="font-size: 10pt;">Experience in SaaS or subscription-based billing environments</li> <li style="font-size: 10pt;">Familiarity with customer portals, payment applications, and dispute management</li> <li style="font-size: 10pt;">Ability to work independently and build cross-functional partnerships</li> </ul>   #LI-REMOTE  <div class="content-conclusion">What We Offer:  AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.  <ul> <li>Competitive compensation package including stock options </li> <li>Flexible work schedule </li> <li>Comprehensive benefits including retirement plan match </li> <li>Opportunity to make a real impact every day </li> <li>Work with a dynamic and growing team </li> <li>Unlimited PTO </li> </ul> We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. </div>

Senior A/R Collections Specialist

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