Engineer II, Global Product Support, AI/ML

Full Time

US > Arizona > PhoenixPosted 17 days ago

Role Overview

Assembly is hiring a Engineer II, Global Product Support, AI/ML. This is a full-time role in US > Arizona > Phoenix. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ORStepASMASMersAIAtGlobalSupport

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.

What You’ll Do

In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:

Act as the system‑level technical expert supporting new product development
Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
Provide detailed reporting and feedback on field issues to improve product robustness
Define critical spare parts strategies, ensuring readiness and supportability for new product releases

hat We’re Looking For

Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with semiconductor equipment
Strong technical curiosity and the ability to operate at a system level
Willingness to travel 25–50%, depending on the product development cycle
Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About Assembly

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Frequently Asked Questions

How do I apply for the Engineer II, Global Product Support, AI/ML position at Assembly?

Use the Apply button above to submit your application directly to Assembly. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Engineer II, Global Product Support, AI/ML position at Assembly located?

This position is based in US > Arizona > Phoenix. Assembly has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Engineer II, Global Product Support, AI/ML at Assembly earn?

Assembly has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Engineer II, Global Product Support, AI/ML role at Assembly posted?

This role was posted on July 6, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.