Analyst, Insurance Compliance

Location: Tonawanda, NY (Hybrid)

About the Role

The Analyst, Insurance Compliance, is responsible for ensuring all required insurance coverage(s) are in place at appropriate limits to demonstrate compliance with investor requirements. This position focuses on the efficient review of commercial insurance policies, effectively communicating exceptions to agents and borrowers, and working collaboratively to resolve issues promptly.

What You'll Do

• Serve as a point of contact for insurance related questions from clients, insurance agencies, brokers and internal contacts and proficiently explain insurance coverage requirements.
• Identify and communicate insurance related issues and trends and develop working knowledge of all investor insurance guidelines and recommendations.
• Review Loan Agreements, Appraisals, Engineering, Seismic, and Environmental reports to determine loan-specific information relative to insurance requirements.
• Perform annual review of insurance coverages by reviewing policies including all schedules and endorsements, invoices, and/or declaration pages and certificates to determine compliance.
• Ensure timely follow up occurs on all assigned accounts to ensure expedient resolution of all identified exceptions.
• Drafting and filing insurance waivers with supporting documentation on non-compliant insurance issues.
• Communicate with all applicable parties regarding any lender placed insurance issues and process application for lender placement of insurance where necessary.
• Responsible for updating and maintaining all insurance information and documentation within Arbor servicing systems.
• Assist with insurance related reporting to investors and auditors.
• Assist Portfolio Management team at Arbor with the handling of claims issues as needed (including requesting loss runs and obtaining loss adjustor information.
• Meets weekly productivity goals and standards as outlined by their direct supervisor.
• Maintains a minimum internal accuracy score of 95% on all assigned reviews.
• Assist in reviewing and assigning documentation received through the mail to ensure all internal tasks are documented and updates are correctly delivered to the correct internal party.
• Process and review insurance endorsements and notices of cancellation and non-renewal.
• Process and review insurance for loans involved in securitization.
• Communicate with borrowers, agents, and portfolio management in a clear, consistent manner on insurance related issues.

What We're Looking For

• Education: High school diploma or equivalent; Associates’ or Bachelor’s degree in Business, Finance, or a related discipline, or equivalent work experience preferred
• Experience: Prior experience in commercial insurance or a related commercial servicing environment is preferred, but not required.
• Ability to quickly learn and apply detailed guidelines and policy language through training - demonstrated by experience working with complex rules, requirements, contracts, compliance standards, or technical documentation in prior roles
• Strong learning agility, with the ability to ask thoughtful questions, absorb feedback, and consistently apply guidance
• Clear, professional written and verbal communication skills, with the confidence to engage with both internal and external stakeholders
• Strong attention to detail and follow-through, particularly when managing exceptions, deadlines, and documentation
• Comfort working in a fast-paced, deadline-driven environment with a strong sense of urgency
• Demonstrated critical thinking skills and a solution-oriented mindset
• Intermediate Microsoft Office skills

Commercial insurance experience is preferred, but not required. We're seeking motivated candidates with strong aptitude, critical thinking skills, and a willingness to learn. Training and support will be provided.

Arbor Realty Trust, Inc. offers a competitive base salary and discretionary bonus. The starting base salary range for this position is $60,000 to $65,000. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the course of the year. The total compensation package for this position will also include other elements, a full range of medical, and/or other benefits including 401(k) eligibility and paid time off benefits.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with disabilities.