Client Services Manager

Job Title: Client Services Manager

The Client Services Manager is responsible for overseeing overall operations and leading a team to ensure excellent service delivery to clients. This role involves developing and executing dining solutions and other services that meet client needs and preferences. The Client Services Manager leads various services including food provision, maintenance assistance, cleaning, and more. The role ensures operational efficiency, customer satisfaction, and safety while maintaining financial performance.

Benefits

• Medical, Dental, and Vision Coverage
• Work/Life resources
• Retirement savings plans like 401(k)
• Paid time off including parental leave and disability coverage

Job Responsibilities:

Leadership:

• Lead, mentor, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance.
• Ensure services align with Aramark's Executional Framework.
• Coach employees to create shared understanding of goals and execution methods.
• Reward and recognize employees for performance.
• Ensure safety and sanitation standards are adhered to in all operations.

Client Relationship:

• Identify and respond to client needs, ensuring effective communication of operational progress.

Financial Performance:

• Adopt Aramark's processes and systems.
• Build revenue and manage the budget, including controlling costs related to food, beverage, and labor.
• Maintain and complete P&L statements.
• Achieve food and labor targets while managing resources to ensure quality and cost control within budget guidelines.

Productivity:

• Implement and maintain Aramark’s labor and food initiatives.
• Create value through efficient operations, cost controls, and profit management.
• Ensure full compliance with Operational Excellence fundamentals, including food and labor.
• Oversee operations related to production, distribution, and food service.

Compliance:

• Maintain a safe and healthy environment for clients, customers, and employees.
• Ensure compliance with applicable policies, rules, and regulations, including safety, health, and wage laws.

Key Responsibilities:

• Establish and maintain systems and procedures for food ordering, receiving, storing, preparing, and serving, as well as menu planning and development.
• Develop operational forecasts and explain variances.
• Ensure adherence to sanitation and safety standards.
• Coordinate and supervise unit personnel in production, merchandising, quality, cost control, labor management, and training.
• Recruit, hire, develop, and retain front-line team members.
• Conduct periodic inventory and maintain records in compliance with Aramark and regulatory standards.
• Interact with client management and maintain effective relationships.
• Participate in sales processes and contract negotiations.

Qualifications

• Education: Bachelor’s degree required.
• Experience:
• Prior K-12/Student Nutrition experience preferred in food service.
• Strong focus on client and customer service, entrepreneurship, and business growth.
• Proven experience leading through other managers.
• Bilingual (Spanish) preferred.
• Experience in financial controls, budget management, and product sales strategies.
• Experience in the service industry, contract services, or hospitality environment is essential.

FAQ'S

Q)Are there internship or student opportunities available at Aramark?

A)Yes, Aramark offers internships and student opportunities across various departments. These programs are designed to provide valuable work experience and potential career paths.

Q)Does Aramark offer remote or flexible work options?

A)Aramark offers remote and flexible work options for certain roles, depending on the department and job function. For positions that allow remote work, these options will be outlined in the job description.

Q)Does Aramark provide training and development programs?

A)Yes, Aramark invests in the growth and development of our employees through comprehensive training programs. These include leadership development, skills training, and career advancement workshops. We also offer online learning platforms to help employees expand their knowledge and skills.