Senior Product Manager (Billing)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are an experienced product manager passionate about crafting exceptional customer experiences. With expertise in managing large-scale, customer-facing web products, particularly in marketplace, e-commerce, or SaaS settings, you excel in cross-functional collaboration and data-driven decision-making. You have a strong grasp of user-centric design, analytics, and identity management, leading to enhanced user engagement and retention. Your communication skills translate complex ideas into effective solutions, fostering a collaborative and inclusive work environment.

• Own the billing platform roadmap, with a near-term focus on evolving AppDirect from subscription-based to consumption-based billing models.
• Integrate token-based billing and token management capabilities into the AppDirect marketplace, working closely with the Devs.AI team on platform dependencies.
• Drive automation of accounts receivable and payment reconciliation workflows, reducing manual intervention with measurable efficiency gains.
• Build AI-assisted subscription management features, including right-sizing tools that guide users toward appropriate plans.
• Benchmark AppDirect's billing platform against leading AI billing competitors and deliver a gap analysis with a prioritized roadmap within year one.
• Partner with product design in Figma and engage directly with enterprise clients to clarify contract renewals, upgrades, and billing logic.

• 5–10 years of product management experience with a strong focus on billing, invoicing, payments, or subscription management.
• Demonstrated experience shipping consumption-based or usage-based billing features, including familiarity with token usage, metering, and retirement concepts.
• Hands-on experience with payment and money movement APIs such as Stripe, Adyen, or Plaid, including reviewing or producing API documentation.
• Experience with enterprise billing or ERP platforms (e.g., Zuora, Chargebee, NetSuite, or Recurly) is an asset.
• Familiarity with compliance frameworks such as PCI, SOC 2, or ISO 27001 in the context of a payments or billing product is an asset.
• Clear, structured communication skills — because you will regularly translate complex billing and contract logic for enterprise clients, engineering teams, and cross-functional stakeholders who each need a different level of detail.
• Comfort operating across multiple teams and technical dependencies simultaneously — because this role spans the core marketplace, the Dev's AI team, and finance workflows with no single-team ownership.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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