Desktop Support Engineer (3 - 31yrs)

Company Name:

Apna (On behalf of Isourse Technologies Pvt. Ltd)

Job Title

Desktop Support Engineer

Organisation Type

Company

Sector

IT and Communication

Functional Area

Others

Functional Role

Others

Job Description

Advanced Troubleshooting: Handle more complex technical issues that go beyond the scope of L1 support. This could include troubleshooting hardware and software issues, network connectivity problems, and more Operating Systems and Applications: Support for multiple operating systems (e.g., Server Windows, Windows, macOS) and applications (e.g., Microsoft Office, email clients). Configuration and Deployment: Assist with the configuration and deployment of new hardware and software, including setting up workstations, printers, and peripherals. User Assistance: Provide remote and in-person support to end-users, resolving issues in a timely manner. Documentation: Maintain detailed records of issues and resolutions, as well as update knowledge base articles and procedures. Escalation Management: Escalate unresolved issues to L3 support or other specialized teams as necessary. Handling IT related internal and external audits Budget Planning: Participate in the budgeting process for IT assets, including forecasting future asset needs based on organizational growth and technological advancements ITSM Asset Inventory Management: Asset Tracking: Maintain and update records of hardware and software assets, including inventory management. Lifecycle Management: Track the lifecycle of assets from procurement to decommissioning, ensuring accurate records for audits and asset optimization. Compliance: Ensure that all asset management activities adhere to organizational policies and industry standards ITSM Ticket Handling: Manage and resolve tickets assigned from the service desk or other support channels. Prioritize and categorize tickets based on urgency and impact.

Additional Information Total Experience (in years) 3 - 31 Job Location Rewari Key Skills IT Support Nature of job Full Time Salary (₹) 28000 - 32000 Salary/Wage Type Monthly Gender Preferences Any Ex-Servicemen preferred No Number of Openings 1