Principal Application Support Analyst - Capital Markets (India)

Role : Senior Application Support Engineer

Location: Chennai – World Trade Center, Perungudi

Work Mode: Hybrid

Timing : (London Shift 1:30 - 10:30 PM)

• Cab facilities provided both ways*

About the Role

We are looking for a Senior Application Support Engineer with strong hands-on L2/L3 support experience in commodities trading or financial services environments. This is a business-facing, front-office support role requiring deep technical expertise, ownership of incidents, and the ability to work in a fast-paced 24x7 environment.

Key Responsibilities

• Provide L2/L3 application support for critical trading applications (e.G., Endur, Trayport)
• Lead incident management, troubleshooting, and root cause analysis
• Ensure high availability and rapid resolution for front-office users (traders, risk, operations)
• Support applications hosted on Microsoft Azure (App Services, Functions, Azure SQL, Cosmos DB)
• Work closely with business users, developers, infrastructure, and vendors
• Act as SME during releases, changes, and production issues
• Develop minor code fixes, scripts, and automation to improve stability and efficiency
• Maintain documentation, runbooks, and knowledge base
• Mentor and guide junior support team members

Mandatory Requirements

• 10–15 years of application support experience
• Robust front-office, business-facing support in commodities trading / financial services
• Strong SQL skills (queries, optimization, stored procedures)
• Experience supporting real-time trading environments
• Good understanding of Azure cloud operations
• Willingness to work in a 24x7 support environment

Technical Skills

• Trading workflows: trade capture, risk, scheduling, settlements
• SQL & database performance tuning
• Scripting: Python / PowerShell / Shell
• Windows & Linux environments
• Monitoring, alerting, and automation tools

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