Andaz Front Desk Host

Summary

We have an exciting opportunity within our Front Office as a Front Desk Host.

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people. Primary purpose of the Front Desk Host is to contribute to the smooth and efficient running of the Front Desk to give the best guest experience.

What is expected of me in this role?

• Meets and greets guests and assists with registrations, check-in, check-out, and other benefits related to the World of Hyatt
• Ensures the strict control of room keys
• Ensures that all company minimum brand standards have been implemented
• Prepares welcome cards and keys for arrival and serve wine and other welcome beverages during check in.
• Ensures accurate knowledge of hotels and the tourism in the city / country
• Reports “Lost and Found” items
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
• Well versed in Hotel technology systems to facilitate smooth check in and check out experiences for our guests
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Ensures high standards of personal presentation and grooming.

Skills and Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous front desk experience and a thorough understanding of hotel industry will be preferred.
• Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria
• Discounts on food and beverages
• 2026 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com to apply

The starting hourly rate for this role is $ 21.22 CAD per hour.

Qualifications

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