Operations Coordinator II, International Search

The Operations Coordinator II supports internationally recruited healthcare professionals throughout the U.S. immigration process, from petition filing through post-arrival support. This role coordinates immigration case activities, manages documentation, tracks case milestones, and serves as a primary point of contact for healthcare professionals navigating employment-based immigration processes.

The ideal candidate has experience coordinating immigration-related processes, maintaining accurate case records, managing large volumes of documentation, and communicating effectively with candidates, government agencies, and internal stakeholders. Success in this role requires strong attention to detail, organization, customer service, and the ability to manage multiple cases in a deadline-driven environment.

Key Responsibilities

Immigration Case Management (USCIS)

• Coordinate employment-based immigration cases, including preparation and submission of immigration filings.
• Prepare Form I-140 petitions, ETA-9089 documentation, support letters, exhibits, and related filing materials for review.
• Monitor case progression and ensure timely completion of required immigration milestones.
• Maintain accurate case records, receipt numbers, filing dates, and status updates within Odoo.
• Track immigration correspondence, notices, and filing deadlines.
• Initiate follow-up inquiries with USCIS for cases experiencing processing delays.
• Support H-1B petition preparation and submission activities as assigned.

NVC & Consular Processing

• Coordinate National Visa Center (NVC) processing activities and case progression.
• Process NVC fee payments and collect required civil documentation.
• Submit requests for case updates, corrections, and status changes with NVC and U.S. Consulates.
• Maintain accurate immigration timelines, case statuses, and budget date tracking in Odoo.
• Monitor consular processing milestones to support successful candidate placement timelines.

Candidate Engagement & Support

• Serve as the primary point of contact for an assigned population of healthcare professionals.
• Provide ongoing communication and status updates throughout the immigration process.
• Respond to candidate questions related to immigration case progression and documentation requirements.
• Conduct start-date readiness calls to prepare candidates for visa interviews, travel, relocation, and onboarding activities.
• Document all candidate interactions and case activities in company systems.

Post-Arrival Immigration Support

• Assist healthcare professionals with Green Card and Social Security Number (SSN) inquiries.
• Coordinate receipt, tracking, delivery, and filing of immigration-related documents.
• Provide support for delayed SSN issuance and other post-arrival immigration matters.
• Prepare follow-to-join documentation for eligible dependents.
• Draft and distribute visa-related support documentation including VisaScreen and support letters.

Documentation, Compliance & Reporting

• Maintain complete, accurate, and audit-ready electronic case files.
• Ensure all case actions, communications, and supporting documentation are recorded in Odoo.
• Adhere to company policies, immigration regulations, and compliance standards.
• Monitor case data for accuracy and escalate issues as appropriate.

Collaboration

• Partner with Recruiting, Credentialing, Licensure, Relocation, Immigration, and Operations teams to support successful candidate placements.
• Support departmental initiatives and operational projects as needed.
• Contribute to continuous process improvement efforts that enhance candidate experience and operational efficiency.

Required Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of experience in immigration coordination, case management, operations support, candidate services, healthcare staffing support, or a related field.
• Experience managing documentation, case tracking, or workflow processes.
• Experience working with databases, applicant tracking systems, CRM systems, or case management platforms.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience managing multiple priorities in a deadline-driven environment.

Preferred Qualifications

• Bachelor's degree.
• Experience supporting employment-based immigration processes.
• Experience working with USCIS, NVC, Consular Processing, H-1B, I-140, ETA-9089, or related immigration activities.
• Experience with Odoo or similar case management systems.
• Experience supporting internationally educated healthcare professionals.

Key Skills

• Attention to Detail
• Customer Service
• Supervising
• Ability to Multi-task