Manager, Compliance

Job Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

We are seeking a detail-oriented and proactive ONCOP Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.

Responsibilities

• Provide end-to-end ONCOP oversight to ensure GMNS adherence to internal policies, regulatory expectations, and established governance standards for confidential data.
• Partner closely with GMNS markets and functional teams to support consistent understanding, implementation, and ongoing compliance with data-related policies, procedures, and standards.
• Support identification, classification, and safeguarding of issuer, acquirer, and network confidential information ensuring compliance with ONCOP standards.
• Maintain and enhance ONCOP related governance documentation, including procedures, control descriptions, and training materials.
• Identify risks related to unauthorized access, use, or disclosure of confidential information and support documentation, tracking, and remediation of risks.
• Apply strong program and issue management discipline to track actions, escalate issues, and ensure timely completion of remediation activities.
• Strong understanding of confidentiality risk, data protection principles, and confidentiality rules including practical application in a complex, partner-driven environment.
• Strong stakeholder management and influencing skills, with the ability to engage and challenge senior stakeholders effectively.
• Excellent communication, presentation, and storytelling skills, with experience presenting to senior leadership.
• Strong organizational skills with the ability to manage multiple priorities in a complex, fast-paced environment.
• Collaborative mindset with a strong focus on partnership, customer outcomes, and risk-based decision making.
• Proficiency in Microsoft Office tools, including Excel, PowerPoint, Word, and Visio.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in business, finance, law, or a related discipline.
• 3+ years of experience in compliance, risk management, or control-related roles in financial services.
• Experience supporting compliance or operational risk within a business or first line function.

Preferred Qualifications

• Bachelor’s degree in business, finance, law, or a related discipline.
• Compliance or risk certification (e.g., CRCM, CAMS, CCEP).
• Familiarity with management of confidential data, issue management, risk assessments, and control testing processes.
• Experience working in a matrixed environment or with cross-functional teams.
• Working knowledge of key U.S. banking regulations (e.g., GLBA, BSA/AML, Anti-Competition and Privacy laws).

Key Competencies

• Strong attention to detail and critical thinking skills
• Ability to analyze regulatory requirements and apply them in a business context
• Effective communication and relationship-building skills
• Proactive, self-motivated, and comfortable managing multiple priorities
• Sound judgment and problem-solving capabilities

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for some positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.