Customer Care & Operations Coordinator (Solar B2B)

Onyx Siri Solar, an authorized distributor for PIXON Energy and Solaire Inverters, is looking for a dedicated and organized professional to manage our end-to-end sales operations and customer support. This role is the central point of contact for our customers, sales team, and logistics.

📍 Location

● Reporting Office: Uppal / Hyderabad (In-office role)

🎯 Your Key Responsibilities (End-to-End Workflow)

● Inquiry Management: Receive calls/leads from customers and field sales executives.

● Sales Support: Prepare professional Quotations and Proforma Invoices (PI)accurately.

● Follow-ups: Consistent follow-up with leads to convert inquiries into orders.

● Coordination: Liaise with the Accounts Team for payment verification and the Logistics Team for stock availability and dispatch.

● Post-Sales: Track dispatches until delivery confirmation and send "Thank You" notes/feedback forms to clients.

● Service Support: Log and track service/warranty requests for solar modules and inverters.

🎓 Requirements

● Education: Any Graduate (B.Com, B.Sc, BBA, or B.Tech).

● Experience: 1–3 years in Customer Support, Sales Coordination, or Back-office Operations. (Experience in Solar/Electrical/Manufacturing is a major plus).

● Skills: * Fluency in Telugu, English, and Hindi.

○ Proficiency in MS Excel (for tracking orders) and WhatsApp Business.

○ Ability to handle high-pressure situations and multiple phone calls.

● Gender: Male or Female (Open to all).

● Traits: Polite telephonic etiquette, extreme attention to detail, and a "problem-solver" attitude.

💰 What We Offer

● Competitive Salary Package.

● Opportunity to grow into an Operations Manager role.

● A professional and fast-paced working environment in the renewable energy sector.

How to Apply

Interested candidates, please send your Resume to:

📧 info@onyxsiri.com

📱 91543 91453

Mention "Customer Care & Operations - Hyderabad" in the subject line.