Brokerage Client Service Associate

Remote - APACRemotePosted 10 days ago

Role Overview

Alpaca is hiring a entry-level Brokerage Client Service Associate. This is a full-time remote role, with the team based in Remote - APAC. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows.

Things You Get To Do:

Assist clients and broker partners by being the first point of contact on service needs and issues
Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
Support ad hoc projects and operational initiatives as assigned by management

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building
One to two years of experience in the securities industry.
FINRA Series 7 license or ability to obtain within the first 6 months of employment start date
Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
Must have strong written and communication skills
Experience with FINRA, Federal, and SEC regulations
Basic understanding of KYC and client onboarding processes
Ability to collaborate and work effectively in a remote team environment
Enjoys challenges and taking ownership of new responsibilities

How We Take Care of You:

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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About Alpaca

Alpaca

alpaca.com

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Frequently Asked Questions

How do I apply for the Brokerage Client Service Associate position at Alpaca?

Use the Apply button above to submit your application directly to Alpaca. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Brokerage Client Service Associate role at Alpaca remote?

Yes. This is a remote role. The team is based in Remote - APAC, but the position itself does not require relocating to that office.

What does a Brokerage Client Service Associate at Alpaca earn?

Alpaca has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Brokerage Client Service Associate role at Alpaca posted?

This role was posted on July 3, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Brokerage Client Service Associate role at Alpaca entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Alpaca has listed.

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