Brokerage Client Service Associate

Remote - EMEARemotePosted Yesterday

Role Overview

Alpaca is hiring a entry-level Brokerage Client Service Associate. This is a full-time remote role, with the team based in Remote - EMEA. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

SparkAPIB2BORBenefitsOnboardingCompliancePrivacy

Job description

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

Join Alpaca's Brokerage team supporting our B2B clearing platform and the broker partners building modern investing experiences on top of our APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows.

Things You Get To Do:

Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations
Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations
Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution
Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes
Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed
Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams
Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience
Support ad hoc projects and operational initiatives as assigned by management

Who You Are (Must-Haves):

Excitement for Alpaca's mission and the future of financial technology
1–3 years of experience in brokerage operations, client service, financial services, or the securities industry
FINRA Series 7 license preferred, or ability to obtain within six months of hire
Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences
Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements
Familiarity with KYC, CIP, AML, and account onboarding processes
Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows
Ability to collaborate effectively in a remote-first environment
Demonstrated ownership, curiosity, and a willingness to take on new challenges

How We Take Care of You:

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

About Alpaca

Alpaca

alpaca.com

Hires remote

48 other open roles at Alpaca on TryApplyNow.

View all 49 roles at Alpaca Visit website

Frequently Asked Questions

How do I apply for the Brokerage Client Service Associate position at Alpaca?

Use the Apply button above to submit your application directly to Alpaca. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Brokerage Client Service Associate role at Alpaca remote?

Yes. This is a remote role. The team is based in Remote - EMEA, but the position itself does not require relocating to that office.

What does a Brokerage Client Service Associate at Alpaca earn?

Alpaca has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Brokerage Client Service Associate role at Alpaca posted?

This role was posted on July 12, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Brokerage Client Service Associate role at Alpaca entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Alpaca has listed.

Browse Remote Jobs Hiring Now →