Regional Asset Protection & Safety Manager - Canada

OVERVIEW

ALO is seeking a brand-new Regional Asset Protection Manager to lead and scale our Asset Protection (AP) and Health & Safety function across Canada. This role will be based out of Toronto, Ontario.

This pivotal role will support the brand’s mission to elevate mindfulness and movement by safeguarding our sanctuaries, teams, and assets. Partnering with regional AP counterparts in the United States, Europe, and APAC, as well as the Director of Asset Protection & Safety, you will help design and implement region-specific strategies rooted in data analysis, technology, compliance, and field engagement. This role will support a retail portfolio across multiple Canadian markets.

RESPONSIBILITIES  

Asset Protection

• Analyze stock loss and shrinkage data across multiple sites and partner with Retail Operations to develop and execute strategies mitigating internal and external theft, fraud, and operational errors.
• Lead site-specific assessments for high-risk or high-loss locations and deliver action plans that reduce exposure and improve compliance.
• Investigate suspected internal and external incidents including organised retail crime (ORC), fraud, and employee misconduct using exception-based reporting, analytics, and available technology.

Operational Security Oversight

• Conduct thorough site risk assessments and vulnerability reviews in compliance with Canadian federal, provincial, and local safety and security regulations.
• Partner with global leadership to pilot and implement security technologies and operational enhancements tailored to Canadian market needs.
• Manage physical security infrastructure, including CCTV, alarm systems, access controls, and key/safe protocols, ensuring compliance with privacy and surveillance laws (e.g. PIPEDA and applicable provincial legislation).
• Oversee third-party security providers, including guard force management, contract execution, post orders, and service level compliance to ensure safety, brand alignment, and cost efficiency.
• Optimise the deployment of external security resources based on risk levels, location needs, foot traffic, and regional events.

Health & Safety Compliance

• Champion adherence to occupational health and safety legislation across all retail locations in line with federal and provincial laws (e.g. Ontario Occupational Health and Safety Act and equivalent provincial statutes).
• Conduct regular audits and partner with store teams and People & Culture to improve safety training, incident reporting, and overall risk management.
• Ensure sanctuaries maintain a high standard of workplace safety, employee wellbeing, and regulatory compliance.

Incident Response & Case Management

• Respond to critical incidents such as theft, violence, protest activity, vandalism, or emergencies, maintaining situational awareness across Canada.
• Oversee investigations to ensure they are conducted lawfully, ethically, and in partnership with People & Culture and Legal teams.
• Coordinate with law enforcement, legal advisors, insurers, and security vendors to resolve incidents and prevent recurrence.

Field Engagement & People Development

• Coach and support store teams on Asset Protection awareness, safety protocols, and operational discipline.
• Deliver training for new store openings and existing locations with a focus on risk reduction and a strong culture of safety.
• Manage regional third-party security vendors, post orders, and service levels.

Reporting & Compliance

• Deliver structured reporting (monthly, quarterly, annually) on AP trends, KPIs, safety metrics, and incident outcomes to inform strategic decisions.
• Ensure compliance with all local licensing, employment, and privacy laws related to security services and safety programs.
• Remain informed of evolving legal, political, environmental, and social risks that could impact business continuity and employee safety across Canada.

Additional Duties

• Perform other responsibilities, tasks, and assignments as requested, required, or deemed necessary by leadership to support the business and brand mission.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of experience in retail loss prevention, law enforcement, private security, risk management, or occupational health & safety.
• Minimum 5 years of field-based, multi-site Asset Protection or Loss Prevention experience within Canada or comparable markets.
• Minimum 2 years of leadership experience overseeing multi-site operations and/or third-party vendor performance.
• Strong understanding of Canadian occupational health & safety legislation and privacy regulations.
• Exceptional interpersonal, investigative, and analytical skills; able to communicate effectively with all levels of leadership and external partners.
• Demonstrated ability to influence cross-functionally in a fast-paced, scaling retail environment.
• Technologically proficient in MS Office, RFID, CCTV platforms, POS reporting tools, and case management software.
• Willingness and ability to travel extensively across Canada, including evenings and weekends as needed.
• Fluency in English required; French proficiency preferred.